An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Diabolique, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the theme
  • Fixing bugs of theme and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations if client didn’t ask for support before)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest because other clients with the same problem can find solution.

Go to item support

Frequently Asked Questions

Theme options panel is broken. How to fix it?

Shopify installer corrupted settings.html and settings_data.json files. Go to Template Editor, manually copy&paste settings.html and settings_data.json from bought file.

How to create drop-down menu?

Please take a look at following screenshot: http://www.diaboliquedesign.com/phantomshop/drop-down.gif

How do I take of the black stripes, the price and name on the featured images?

Open stylesheet.css and add following line:

.index .box-title { display:none; }

How do I take of the black stripes, the price and name on product thumbnails?

Open stylesheet.css and add following line:

.box-title { display:none; }

How do I remove the featured star from the frontpage?

Open index.liquid and remove this both lines:

<span class="box-star">
</span><!--box-star-->

How to make product boxes bigger?

Open stylesheet.css.liquid and paste following code at the bottom:

.box-title { width:218px; }
.box-image-container { height:178px; width:220px; background-image:none; }
.box-preloader { height:178px; width:220px; }
.index .box-star { background-position:127px 0px; height:178px; width:220px; }
.box-image { height:178px; width:220px; }

Now if you want to make a box 100px wider and 50px higher then increase each width by 100px and increase each height parameter by 50px.

Images inside thumbnail boxes are cropped. How to fix it?

You should decrease thumbnail size under theme settings or open stylesheet.css.liquid and paste following code at the bottom

.box-image { background-size: auto 100%; }

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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