An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Tiny customisation (1-2 minutes of work)
  • Max 10 questions per client (it’s not a strict limit) for WordPress themes and 5 questions per client for OpenCart themes.

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest.

Frequently Asked Questions

What image sizes should I use under System -> Settings -> Image when I use 1.5.1.3 version of OpenCart?

Where do I edit the “why choose us” and the payment methods icons?

It’s a static part of website and it’s inside:

catalog/view/theme/vanityshop/template/common/footer.tpl

What are the dimensions of the background image on the live demo?

It’s 1600×1200

How to remove “Shopping Cart: 0 item(s) – $0.00” from the top of the website?

Open following file:
catalog/view/theme/vanityshop/template/common/header.tpl

and remove this code lines:

<div id="cart-widget">

<a class="link" href="<?php echo $cart; ?>"><?php echo $text_cart; ?>:</a> <span class="toolbar-cart-count"><span id="cart_total"><?php echo $text_items; ?></span></span>

</div><!--cart-widget ends-->

How to remove the ribbon from featured products?

Open:

catalog/view/theme/vanityshop/template/module/featured.tpl
and remove this 2 code lines:
<span class="box-star">
...
</span><!--box-star-->

I have non-english website and there is a problem with coding the last glyph on the Special module.

Open following file:

catalog/view/theme/vanityshop/template/module/special.tpl
Replace:
substr( $product['name'],0,7 )
for:
mb_substr($product['name'], 0, 7, 'UTF-8')

I can’t share product images on Facebook?

Is there a way to get the star-ribbon ‘box-star’ to display only on the specials? I took it off the featured images and want to display it on the specials, but not sure how?

Open following file:
catalog/view/theme/vanityshop/template/module/featured.tpl

and replace following code:

<span class="box-star">
...
</span><!--box-star-->

for:

<?php if ($product['special']) { ?><span class="box-star"><?php } ?>
...
<?php if ($product['special']) { ?></span><!--box-star--><?php } ?>
You should make the same changes on:
catalog/view/theme/vanityshop/template/product/category.tpl
catalog/view/theme/vanityshop/template/product/manufacturer_info.tpl
catalog/view/theme/vanityshop/template/product/search.tpl
catalog/view/theme/vanityshop/template/product/special.tpl

I want to remove right column on the single product page and make it full width?

Open product/product.tpl file and remove following code:
<?php echo $column_right; ?>

now open stylesheet.css

and remove:

, #product-product #container

From the following code lines:

#account-account #container, #account-address_form #container, #account-address_list #container, #account-address #container, #account-address-insert #container, #account-download #container, #account-edit #container, #account-forgotten #container, #account-login #container, #account-newsletter #container, #account-order #container, #account-order-info #container, #account-password #container, #account-register #container, #account-return #container, #account-return #container, #account-return-insert #container, #account-return #container, #account-reward #container, #account-transaction #container, #account-wishlist #container, #product-product #container, #affiliate-login #container, #affiliate-register #container, #affiliate-account #container, #affiliate-edit #container, #affiliate-password #container, #affiliate-payment #container, #affiliate-tracking #container, #affiliate-transaction #container, #product-product #container { background-image:url("../image/bg-container.png"); }
#account-account #content, #account-address_form #content, #account-address_list #content, #account-address #content, #account-address-insert #content, #account-download #content, #account-edit #content, #account-forgotten #content, #account-login #content, #account-newsletter #content, #account-order #content, #account-order-info #content, #account-password #content, #account-register #content, #account-return #content, #account-return #content, #account-return-insert #content, #account-return #content, #account-reward #content, #account-transaction #content, #account-wishlist #content, #product-product #content, #affiliate-login #content, #affiliate-register #content, #affiliate-account #content, #affiliate-edit #content, #affiliate-password #content, #affiliate-payment #content, #affiliate-tracking #content, #affiliate-transaction #content { width:610px; padding:0 0 7px 0px; }
increase width for the following selectors:
.product-info .image a 
.product-info .image-additional 
.product-info .image-additional .small-image a
.product-info .options .option
.productcol

I have 7-digit price and it looks like there is no enough space. How do decrease font size for price on the single product page or just remove decimals?

You can decrease font size here:
.product-info .price-amount { font-size: 26px; padding-top:4px; }

or hide decimals under currency settings

I would like to change “Purchase” button to “Enquire Now”. How to do it?

You should open following file:

catalog/view/theme/vanityshop/template/product/product.tpl

...and replace following code:

        <div class="quantity"><?php echo $text_qty; ?>
          <input type="text" name="quantity" size="2" value="<?php echo $minimum; ?>" />
          <input type="hidden" name="product_id" size="2" value="<?php echo $product_id; ?>" /></div>
          <input type="button" value="<?php echo $button_cart; ?>" id="button-cart" class="button" />
<div class="clear" />
        <?php if ($minimum > 1) { ?>
        <div class="minimum"><?php echo $text_minimum; ?></div>
        <?php } ?>

...for something like that:

<a href="http://www.diaboliquedesign.com/demo/vanityoc/index.php?route=information/contact" class="button">Enquire Now</a>

Of course you should change this link:

http://www.diaboliquedesign.com/demo/vanityoc/index.php?route=information/contact

I would like to remove to “reward poinds” text, how can I do it?

Open:

catalog/view/theme/vanityshop/template/product/product.tpl

...and remove following code line:

<li><span><b><?php echo $text_reward; ?></b></span> <?php echo $reward; ?></li>

Howe to display the special price and original price crossed out in the black ribbon on the product page?

Paste it – http://pastebin.com/EQgjN2cH before:
<span class="price-new"><?php echo $product['special']; ?></span>
in the following files:
catalog/view/theme/vanityshop/template/module/featured.tpl
catalog/view/theme/vanityshop/template/product/category.tpl
catalog/view/theme/vanityshop/template/product/manufacturer_info.tpl
catalog/view/theme/vanityshop/template/product/search.tpl
catalog/view/theme/vanityshop/template/product/special.tpl

Open stylesheet.css and add it to the stylesheet.css:

.price-old { text-decoration: line-through; }

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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