An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, flashedge, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from flashedge:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Frequently Asked Questions

How can I test the site locally with Chrome?

The template uses AJAX to load pages. In order to allow Chrome to execute scripts locally you’ll need to append the following string to your shortcut.
-allow-file-access-from-files

The MP3 player doesn’t work in local execution inside Firefox. Why?

Firefox falls back to Flash to play those files. You’d need to change your sandbox settings or test it on a webserver like MAMP. It will run fine online, though.

I’d like to add more fields to the contact form. How can I do this?

The form is a very simple script that does not support multiple instances. This means it’s unique and cannot work along other forms. You can add as many fields you like, but you need to adapt the php processor and also the net.flashedge.app javascript.

In the js file, around line 699 you’ll find the following:
$.ajax({
 type: "POST", url: path, data: "name=" + name + "&email=" + email + "&message=" + message, dataType: "html",
Add your custom fields to that line, like this:
$.ajax({
type: "POST", url: path, data: "name=" + name + "&email=" + email + "&message=" + message, + "&phone=" + phone, dataType: "html",

Once you edited it, minify the js file and add a min suffix like the existing one. Keep sure you have the new fields parsed also in the php file by adding them in the code.

IE8 does not display any scrollbar! Why?

In some cases the native scrollbar is not triggered in older versions of Internet Explorer. You can force it by using the following custom stylesheet:
body { overflow:auto; }

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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