720 comments found

Sechelt Purchased

My verification code is showing as invalid to join the support group please check your email for the details. Many thanks

Parallelus

I just tested the code you sent in the email and it allowed me to join the Vellum group without any trouble. Maybe the Envato API system was experiencing some trouble at the time you tried to join. Please try again. Thanks!

viao Purchased

Hello I am looking for any wordpress expert who seems to have figured out a way to create Structured Data in Vellum. None of the structrured data plugins work and it seems that at this time, Vellum does not support Schema.org structured data.

Due to the same, Google will not show sitelinks below my main text in Google Search and will not show other Schema functionalities.

Tried on wordpress as well but no joy so far. Any help would be appreciated.

https://wordpress.org/support/topic/vellum-wordpress-theme-no-structured-data-support?replies=4
Default-user
viao Purchased

I did try and get support on this on the forum but I am wondering if anyone purchased Vellum theme and was able to work around on the Structured Data issue. There must be some way to code this key feature. On the forums, the response that I got was that “Vellum does not support Structured Data at this time”

Hoping for some miracle here.

Parallelus_Support

Vellum doesn’t contain any specific support for Google’s structured data. I know this feature is on the wish list, but it is not going to happen overnight; in my opinion support for Google’s structured data is not something you should depend on happening any time soon. If you are desperate to have it yesterday, you should consider hiring a professional WordPress developer to help you.

Default-user
viao Purchased

Yes, thats what I am trying to find out a wordpress developer who can get this completed. I understand that it is a cumbersome task as it requires major recoding on this particular Theme but it is what it is and hopefully I will find a Word press Developer who can get this completed without charging the earth.

Again, I do not fault Vellum for this. I should have checked whether this theme supports Schemas and Structured Data prior purchasing and working on the website.

Vellum Support has been excellent so no cribs on that.

Many thanks/

Hi there!

I have a pre-order question. Can I use theme layout builder or Revolution Slider to have full screen background image different for every page?

I would like to use vertical menu on the left, main content on the right and the background image to be displayed across both sections.

Different backgrounds for different pages, i.e. sunrise background for about page and sunset background for contact page. Ideally this would be changing without left menu reloading.

I could probably assign different background images to different pages by CSS alone but it would make client calling me every time he/she would like to change the single image.

Parallelus_Support
We’ve extended the row backgrounds feature so that row backgrounds are full width, i.e. they extend to the left and right extremities of the browser window. The height of a row will be adjusted automatically to accommodate the content of the row, and you can add additional padding to the row if needed. As I said before, you may need to tweak some CSS to get the exact look you describe, but it can definitely be done.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

sebastianf

I can obviously not extend row background beyond row size. And this is the point of my original question. UberMenu on the left like in your demo (http://demo.vellumwp.com/) has its own background – I need them both (vertical UberMenu on the left) and row content (on the right) to share one background image (from left to right edge of screen).

Parallelus_Support

As I said before, we’ve extended the row backgrounds feature so that row backgrounds are full width, i.e. they extend to the left and right extremities of the browser window. Not to the left and right extremities of the content container, to the left and right extremities of the browser window.

So if you have your masthead positioned on the left, the row background will extend underneath that masthead. You can tweak the CSS to make the masthead background transparent, thus enabling the row background to been seen through it.

You can see the kind of thing I am talking about on this page of the demo website: http://demo.vellumwp.com/home-pages/one-page-resort/

That’s not exactly what you want but it illustrates what I am saying about the row backgrounds being full width and how the opacity of the masthead can be tweaked so that row backgrounds can be seen through it.

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I am planning to buy Vellum Theme. Few questions :

1. Can the width of the pages be modified without touching the CSS Code ?

2. I read in one of the comments that Schema functionality is not yet available in this theme? Is it on the horizon or pretty far away ?

3. Do we get the full licensed version of Visual Composer when I buy this theme ? Read somewhere that there have been some problems with the inbuilt Visual Composer and support is not available till the API is available ?

Cheers

Rob

Parallelus_Support

1. Yes.

2. Pretty far away.

3. Yes.

lirli Purchased

help me….

vellum – resort

Click menu , Do not stop at the page top image.

What happens if ?

wordpress v4.0 vellum : v1.4.1

link : http://lirli10.cafe24.com

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hello, I have adopted management of a site from another developer that was built with your theme. Is there a way I can find our Purchase ID / License Certificate to gain access to your support forum? Being new to Vellum I have some questions. Thank you!

Parallelus_Support

Go to your ThemeForest downloads page and click the Download button for the Vellum theme. Select the “License certificate & purchase code (text)” option. That will download the license certificate to your computer. Open that document and you will find the code you need to the right of the “Item Purchase Code:” label.

Default-user

Thank you for replying but I did not download the theme myself. The developer of the company I am contracting with did, so I don’t have it in my downloads. The developer is no longer working with the company and we don’t have access to his account unfortunately. He is not responding to emails.

Parallelus_Support

The only way to get theme updates is to download them from your ThemeForest account. If you can’t gain access to the account which originally purchased the theme, the only other way to get theme updates, and support, will be to purchase the Vellum theme yourself.

zoolt Purchased
Hello, http://example.com/wp-admin/admin.php?page=plugin-installer

Once I have uploaded the unzipped files to the themes folder, I try to instal plugins required but I get redirected from the page: options-general.php?page=plugin-installer&action=install&plugin=

back to wp-admin/admin.php?page=plugin-installer

I have tried it on 2 different WP installations. Why is this happening?

Default-user
zoolt Purchased

WHy not? Every other theme is doing this, why do you need to be special?

Parallelus

Most of the major sellers have their own support forums. It is impossible to manage large scale support in user comments.

Default-user
zoolt Purchased

Requiring buyers to register is NOT AN ANSWER. I should be entitled to have a working product, as ask for help without having to register for your database. More to that, most companies provide support email that creates ticketing system. As it stands right now, I have a theme that seems to be NOT WORKING with the latest version of WP. I have tried it on 2 distinct sites. How can I get it to work, please?

Any compatibility issues with WordPress 4.2?

Thanks

Parallelus

Nope. We’ve had no conflicts.

plokamis Purchased

Hello,

i have a question! I dont know why but i uploaded the demo content of spa demo and the smooth scroll is kind of hard lets say! I tried the choppy fix in the theme options but nothing changed while in your demo the scrolling is tottaly smooth!

I have the page under construction so how is it possible for you to check it?

the page is : www.puravidacocktailsbarcelona.com

Thank you in advance!

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Default-user
plokamis Purchased

Ok done! Issue made at the forum!

pilarag Purchased

Hi! I’ve just purchased the Velum Theme, and Revolution Slider is failing when I try to install all the plugins… :( Any help? Thanks,

Pilar.

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

plokamis Purchased

Hello

I have an issue with the menus! I have a vertical masthead menu with the resort demo. In pages that lead to different page i want to assign ddifferent menu. I make use of the layouts but it is not applying. What am i missing?

Thank you!

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Hello, before to purchase, I have a couple of question: - is the theme fully compatible with WPML? and what about the compatibility of the other component (Ubermenu, revolution slider…)? - once the them is bought, do I benefit free upgrade to the latest version of the theme? - and what about the update of the Ubermenu and slider? thanks a lot

Parallelus_Support

Yes, Vellum is compatible with WPML.

The Slider Revolution plugin is packaged with the Vellum theme, so pretty obviously Vellum is compatible with the Slider Revolution plugin. When we publish theme updates we always try to include in the theme update the latest stable versions of the theme’s required and recommended plugins.

Vellum has UberMenu Lite built into it; we worked directly with SevenSpark to custom develop this Lite version of UberMenu just for our themes. If you want more menu features you can buy and install UberMenu Pro.

Once you purchase a theme you get free theme updates for life, and that includes free updates to the plugins that we bundle with the theme.

Default-user

Ok, thanks a lot

how do you change the blog title size?

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

dunxmax Purchased

I’ve just posted on the parallelus forum, but not sure where I will get an answer from the quickest so here’s my question to anybody good enough to help me out here.

Hi,

I’m a newbie when it comes to anything Wordpress so you will have to bare with me.

I bought the Vellum theme last week and installed it alongside Visual Composer and the other plugins.

Working on my site I wanted to make one of the rows full width. I found a video that shows me that I need to use “row stretch”

However, this functionality is only available in VC4.4+.

I checked my VC installation, which I downloaded with the theme and the version is 4.3.5.

According to other posts there should be an option to update VC plugin in the WP dashboard – unfortunately VC is not listed as needing updating. I clicked check again, and still not listed.

Any help gratefully appreciated.

Regards

Dunxmax

Parallelus_Support

Please don’t ask the same questions in more than one place. All that does is make extra work for us.

Default-user
dunxmax Purchased

Sorry, like I said I’m a newbie – I’m just not sure how things tie up with the different businesses listed etc, eg parellelus, envato, themeforest, not quite sure who’s running what.

dodiheru Purchased

Hai, great themes.

Just buy it a couple weeks ago.

i wanna know how to remove the demo content choice from wp-admin.

to be more specific, i want to remove the option for all demo content from Vellum Theme, except one, which is business demo content.

So, other administrator (beside me, im the main web-administrator) can’t see / choose other demo content, except the business demo content.

can i turn it off / do something, so other admins cant click / see it?

Thanks. Dodi

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Pre-sales question:

I really like the way you are using buddypress in your online demo. We are interested in a theme that supports buddypress.

1) Do any of the demo’s include the buddypress pages as shown on your demo website.

2) If yes to 1, are they imported (after buddypress is installed I assume) when installing a demo theme?

3) If none of the above, do you have instructions included in the theme on how to set up the buddypress pages as shown on your demo website?

Parallelus_Support

BuddyPress is not used on our demo website. The plugin driving the Forums pages is bbPress. We don’t have any demo content for bbPress. Setting up bbPress is no different for the Vellum theme than any other theme. It’s not difficult, but if you need help with that you can get it in the dedicated bbPress support forum.

You can use BuddyPress with the Vellum theme, it is perfectly compatible, but we haven’t added any specialised styling for BuddyPress as we have for bbPress. Again, if you need help setting up and using BuddyPress you can get that in its dedicated support forum.

edera1981 Purchased

Hi, I’ve a problem with the installation:

Fatal error: Class ‘ZipArchive’ not found in /web/htdocs/www.trecasiedde.com/home/wp/wp-content/themes/parallelus-vellum/extensions/plugin-installer/object.php on line 107

:-(

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

I’m trying to set a revolution slider in the masthead widget area top for horizontal mastheads, but when I try to set the layout to “Auto Responsive” and I allow “Force Full Width”, the whole page gets distorted.

Here’s a screenshot of what I’m talking about https://drive.google.com/file/d/0By7OEdYvdvz9MDluNkFDcXotUzQ/view?usp=sharing

Parallelus_Support

If you need theme support, please visit our Help Center. Thanks.

Visit our forums: http://para.llel.us/support/

Another pre-sales question. Instead of using bbpress I would like to “integrate” a question and answer wordpress theme.

I think I would have to install two instances of wordpress on the same server. But then how integrate the second installation in Vellum.

Parallelus_Support

If you wanted to integrate features, design elements or styles from one theme (any theme) into another theme (any other theme), you’d have to do that yourself or hire a professional developer to do it.

DO NOT BUY THIS GARBAGE.

The theme, even after the last update, is a pathetic mess. Nothing works properly, Menu’s are out of alignment out of the box, search bar puts the search window over the menu items, backgrounds don’t scale to full windows size, its amazing this is NOT PULLED AND ALL MONEY REFUNDED TO EVERY CUSTOMER.

I will NEVER buy a theme from this developer nor suggest it to my worst enemy.

Parallelus

I’m sorry you don’t like the theme. If you need help please use our support forums and we will do our best to sort out any issues you are having. I cannot speak to the specific issues you describe because I have never experienced any of these problems working with the theme.

If you can provide details to our support team they will assist you in correcting any issues you are having.

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