damojo

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568 comments found.

HELP! Not sure what happened in the latest update, but my layers are not showing up in my Slider Revolution.

Works just fine on our end.

Did you fix this?

Regards, damojo

Is there a way to make an element, row, or section only show on the first visit to the page?

Hello,

sorry but out of the box there is no way to do this.

Maybe there are wordpress plugins for this? It would certainly involve a cookie based system.

Regards, damojo

I have a problem with my revolution slider not displaying images, I am using the most recent version of the template package, please see here. http://www.cadwheels.com.

I also have a ticket on your support site which is not getting attention …. this is urgent…?

Hi,

sorry for the delay. The server is trying to reach out for an image on your localhost: https://www.evernote.com/l/AAn6dUqENnBGUoTRtdX21MOjuh9SaMRP5roB/image.png

Please change that link and all should work fine.

Regards, damojo

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Does this theme have all the same functionality as your Miami theme? I use the Essential Grid and want as much control over Essential Grid as possible.

Hi,

Essential Grid is not included in Velocity. Other options are different, VC elements and the general markup too. It basically is a completely different theme from bottom to top :)

Regards, damojo

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Hi there! I love the theme and highly recommend it. I love the Service item in the Visual composer but was wondering if we could use our very own icon. I do not mean to add a picture, but use the same type of icon only with more relevant icons. (for the record, I would love to have a few more choices, like dollar sign, for example).

Hello,

thanks for your appreciation!

More icons will require code changes. We will consider adding a larger variety in a next major update.

Cheers, damojo

Psmeg

Psmeg Purchased

Hi,

I’m currently trying to get a child theme to work with Velocity and everything is displaying correctly except for the main menu which is pushed over to the right of the screen instead of being centralised.

You can see what I mean here: http://websites4bands.co.uk/

There are no edited files as yet, so nothing should be throwing this out as all files are being pulled from the parent theme.

Can you help shed some light on this issue please?

Hello,

thanks for getting in touch!

Could you please submit a ticket to our support desk including all necessary information and a WP login:

damojo.ticksy.com

Our support staff will take a look!

Cheers, damojo

Psmeg

Psmeg Purchased

Unfortunately I can’t use your ticket system as it says all 3 of my purchase codes are invalid!!!!

Hello,

that is very strange and unlikely.

Are you sure that you are using the correct purchase codes? Please see here: http://www.themepunch.com/faq/where-to-find-the-purchase-code/

Regards, Damojo

Hi, the retina logo doesn’t appear to be working. On retina devices, the logo seems to be the standard non retina version. It looks fine in the Velocity Options / Header – just not showing on the site. (latest version of Velocity, @2x.png extension, 600px x 160px, etc.)

Hello,

thats interesting, thanks for letting us know.

We will include a fix in the next update for sure!

Cheers, damojo

Hi We have sent an email requesting clarification on these two queries. But did not get any response from you so far. Could you please send you reply so that we can take a decision on that.

1) Digital downloads : We like to purchase your theme and upgrade our existing site with your theme. We use Easy digital downloads plugin for selling our Digital download products. So no shipping is involved. Based on your theme, Can you please share some examples similar to our requirements for shopping cart and checkout pages for selling Digital products alone.

2) Performance : We use shared hosting plan and our site is low volume sales site. We are concerned about the performance in particular high CPU usage. Could you please share any performance benchmark?

Hello,

thanks for your interest in our theme.

1. The theme has regular woo commerce compatibility. We did not test the theme with the easy digital downloads plugin yet, but if the plugin is coded according to WordPress standards there shouldn’t be any issues. We will test it.

2. We don’t have any performance benchmarks to share for CPU usage. However, we ran the site preview on a shared hosting platform and even a high visitor count at peak times did not generate excessive CPU usage.

Regards, Damojo

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