An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by damojo

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from damojo:

Support for ThemePunch, Damojo and Thunderbuddies Products include

  • Responding to presale questions and feature suggestions in the item comments
  • Providing updates to fix bugs, add new features and ensuring compatibility with new software versions
  • Please use our dedicated support channels for
    • Problems with a specific feature of an item
    • Reporting a bug

Our product support does not include

  • Customization beyond the capabilities of the item
  • Installation of the item (All of our items include installation instructions in the documentation)
  • Fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

WooCommerce, show more than 6 products on archive page

Thanks to buyer “ratherinventive” for this fix:

There is a small fault with the theme-functions file that makes it impossible to show more than 6 items on a product archive page when using it with woocommerce.

For anyone else with the same problem, I added another function into the child theme functions.php that re-overrides the limit of 6 records, with the correct value taken from the field on the products page:

add_action( 'pre_get_posts',  'reset_posts_per_page' ,100 );
function reset_posts_per_page( $query ) {
    //overrides a defunct function in the parent theme theme-functions.php that refers to an outdated variable in the database (called velocity_set_posts_per_page)
  global $wp_the_query;

  $no_of_posts = apply_filters( 'loop_shop_per_page', get_option( 'posts_per_page' ) );

  if ( ( ! is_admin() ) && ( $query === $wp_the_query ) && ( $query->is_archive() && $query->is_tax() ) ) {
    $query->set( 'posts_per_page', $no_of_posts );
  }

  return $query;
}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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