An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, synesthete, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from synesthete:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Really small customization requests
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Is this theme translation ready?
Sorry but no
Can I have xml sample data, please?
In this case, XML sample data cannot export all settings that are used in live demo – so handling with incomplete settings may be confusing.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.