An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Osetin

They will respond to buyers' questions via email at tamik@soziev.com.

Additional information from Osetin:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Where can I find a documentation for this theme?

You can always read our complete online documentation on using Theme Venera at: http://soziev.com/theme_venera/docs_get_started. It is fully responsive so you can read it from your tablet or phone as well.

How do i switch a color scheme to blue?

It’s very easy, instead of theme_venera.css you will have to include theme_venera_blue.css file. You can read more here or check out a screenshot:

How can i get a theme support?

Visit our support system: http://osetin.ticksy.com

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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