An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Osetin

They will respond to buyers' questions via email at

Additional information from Osetin:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Where can I find a documentation for this theme?

You can always read our complete online documentation on using Theme Venera at: It is fully responsive so you can read it from your tablet or phone as well.

How do i switch a color scheme to blue?

It’s very easy, instead of theme_venera.css you will have to include theme_venera_blue.css file. You can read more here or check out a screenshot:

How can i get a theme support?

Visit our support system:

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.