55 comments found

Hello,

I am having trouble linking our social media pages to the site. Your facebook page is the only thing that shows up. I’ve cleared my cache.

nicole_89

Hi

Are you using the latest theme update? this issue might be already fixed.

iespoto Purchased

Ok found the custom logo. Next thing, i have translations, and thing is – in english there is – “Search” and in other language too… In original theme everything is ok.

nicole_89

Check if language code is not uppercase, I had a similar issue that was fixed by making language code lowercase, if it still doesn’t work send me temporary admin access using the contact form on my profile page and I will check.

Default-user
iespoto Purchased

Nothing changes. Yes, will do it. And the thing is – search field is not translating, and slider texts are not translatable. Otherthings are cool. How to remove HEART and COMPARE in product view?

nicole_89

Strange that it doesn’t work, send me temporary admin access using the contact form on profile page and I will check.

You can hide compare and favorites by adding

.product_wish_compare
{
display:none;
}

in css/style.css 2864

Hi, i did an upgrade of OC to 2.0.1.0 and the homepage give me an error that says: Notice: Undefined variable: section in /home/demomoda/public_html/opencart/catalog/view/theme/venice/template/module/nicosequenceslider.tpl on line 12Warning: Invalid argument supplied for foreach() in /home/demomoda/public_html/opencart/catalog/view/theme/venice/template/module/nicosequenceslider.tpl on line 12

Can you help me, please.

nicole_89

Changing currency symbol position is not a bug and I already provided you the solution to change it, anyway thanks for the bad rating.

Default-user
farushko Purchased

And what about the ajax probems with card? And for all those settings i must enter every time when i change something?? I wait 2-3 days for the answer, but when i gave a bad rating – 10 minutes answer. If everything worked fine, i would give you 5 stars,but..

Default-user
farushko Purchased

So, today i reuploaded the last update and could say that most of the problems are fixed. Thanks for this. Your theme works fast and well.

Hello,

I am having an issue with the shipping costs. I have flat rate shipping for all orders, but once the customer goes to checkout the site only calculates the cost of the items, not the shipping. I’ve already talked to the company that processes the payments and they said it looks like the problems are from the websites end of things. What can I do to make sure the company that processes the payments (Paypal) is able to calculate the shipping cost.

nicole_89

Hi

What checkout method are you using? opencart or one page? does it work if you switch to other method? what shipping module are you using?

You can send me temporary admin access and I can check.

Hello, I’m just wondering If I try to checkout with the product that has option selected, there will show the error message as below:

Notice: Undefined index: value in /home/dragonpot/domains/dragon-pot.com/public_html/catalog/controller/checkout/nicocheckout.php on line 2189

Do I did anything wrong about the product input to cause this happen?

Default-user

thanks, it fixed

Default-user

But I have another question would like to ask. If I use the mobile and click on checkout page, I found out the width of shopping cart table is relatively longer than mobile’s width. And cause the mess of layout. Is it the problem about “One page checkout module”?

nicole_89

I hid some columns on cart table so that it does not exceed screen width on mobile, after the next update is approved you will need to update template/checkout/nicocheckout.tpl and template/checkout/nico_cart.tpl

Would it be possible to add in a full page fade, or even a fade in / loading wheel gif for the slider. Currently, the picture on the landing page simply appears once it has loaded… and sometimes a picture doesn’t appear at all.

Potentially something like this: http://www.effectivewebdesigns.co.uk/demo/entirepagefadeinonload.html

Just something to clean up the look at little bit?

nicole_89

Hi

I added a preloader to sequence slider in a previous update, changed files template/module/nicosequenceslider.tpl and css/sequencejs.css

Default-user

Perfect! I’ll give this a go!

I have uncovered a bug with my installation. Could you please help to resolve?

Currently, the user is not redirected to a checkout success page once payment has been completed. The cart is not emptied after checkout also. The order is however registered in the dashboard. I am not sure how long this bug has been there for but it is causing me some issues to resolve.

Default-user

Resolved

nicole_89

I’m glad it was solved, was the issue caused by the theme?

Default-user

Fortunately the issue was not caused by the theme but by google apps not authenticating my new servers. This caused the mail to hang and therefore not complete the script to redirect to a success page.

Hello,

Just a quick one I hope, in the mega menu the “Add Menu Item” button is disabled and I can’t click it to enter a new menu item?

Any thoughts?

Thanks

nicole_89

Hi

Are you using the latest theme update? If not redownload the theme and update at least admin folder.

If it still doesn’t work after update send me temporary admin access and also browser used and version.

I have sent you an email regarding a current issue I am having and trying to resolve – however in my testing I have discovered a bug that I can replicate on your store. The search bar – when searched redirects to the home page with no results.

nicole_89

I tested on chrome and firefox and it works, what browser are you using? can you check your browser error console and see if there is a js error that might break search code?

Default-user

Strange… I have been playing around. There are not error logs in the console however what I have noticed is that when you try search whilst the page is still loading, it doesn’t work. When you try and search after leaving the page for a while, it works fine.

nicole_89

Probably the site loads too slow and the search js code is not loaded when trying to use search, js scripts are loaded in footer to speed up page loading, you can move the scripts from template/common/footer.tpl to template/common/header.tpl to avoid this.

Pudore Purchased

I use the customized theme function, changing the font etc. I saved it like 20times. When i refresh, it revert back to default setting. sometime it works, but when i change another thing e.g color of the font, then whole thing just go back to default setting again. Is there a right way to save these setting?

nicole_89

I can’t reproduce the bug, I saw that you sent me a message with authentication details to your store, can I make some tests on your store to find the cause?

Default-user
Pudore Purchased

Sure

nicole_89

There is no space left on your server hard disk, I sent you an email with the error that I received.

TziviaC Purchased

Hi,

The mobile menu is a bit buggy – I have a main category that should have no link and subcategories within, so the mobile menu should have the dropdown on click. Currently this isn’t functioning correctly – I’ve tried leaving the url field blank/set to # and set the menu item to text on the mega menu module, but clicking on it still causes mobile devices to take the user to a page (home with blank or #).

Please assist! Link is rutihorn.com/newsite/ and the issue is with the Collections menu item.

nicole_89

Hi

Are you using the latest theme update? If not make sure that js/main.js js/boostrap*.js and template/module/nicomegamenu.tpl are up to date.

Default-user
TziviaC Purchased

Hi, just updated and nothing changed. I think I’m just doing something wrong on the mega menu set up, does your demo have a log in so I can take a look?

nicole_89

Sure, http://venice.nicolette.ro/admin/ user demo password demo

Hi, I see in your demo that the upload function for images does not work and produces a javascript error.

For example you can check Products > Apple Cinema 30”.

So can this be fixed so uploads work?

Thanks!

nicole_89

Sorry, It’s fixed now, the file that has changed is template/product/product.tpl the update should be approved in a few hours, you can check last update section on theme page to see when it’s available.

Default-user

nope, downloaded again yesterday and replaced the file you specified but still uploads won’t work.

can you please have another look to make sure? This is really the only thing missing to rate this lovely template 5stars.

Thanks.

nicole_89

The update was delayed, you can now redownload the theme and update the file, sorry for the inconvenience.

I’m trying import venice template. I’m getting 500 server internal error when I press import button

nicole_89

Hi

Please use the account from which you made the purchase to ask support questions, this error is probably solved in a previous update, redownloading the theme and updating catalog/controller/module/nicoimport.php can fix it.

Default-user

I’m helping a friend who bought this. Great work by the way.

I had to add this <input type=”hidden” name=”store_path” value=”venice.nicolette.ro”> to your editor.inc to make it work. Seems like naming mismatch in your code for store & store_path.

And the result as follows.. This is on a fresh opencart. The site works fine after the import. Tell us if it’s ok to just proceed.

Opencart 1564 Purchase code ok Configuring featured Configuring latest Configuring slideshow Configuring carousel Configuring category Installing nicocontrolpanel Installing niconewsletter Installing nicocustomproducts Warning: Invalid argument supplied for foreach() in /home/storysoap/public_html/v2/catalog/controller/module/nicoimport.php on line 303Installing nicosideblock Installing nicoproducttabs Installing nicomegamenu Installing nicosequenceslider Set modules permission Downloading data/product_images/28_main.jpg Downloading data/product_images/29_main.jpg Downloading data/product_images/30_main.jpg Downloading data/product_images/31_main.jpg Downloading data/product_images/32_main.jpg Downloading data/product_images/33_main.jpg Downloading data/product_images/34_main.jpg Downloading data/product_images/35_main.jpg Downloading data/product_images/36_main.jpg Downloading data/product_images/40_main.jpg Downloading data/product_images/41_main.jpg Downloading data/product_images/42_main.jpg Downloading data/product_images/43_main.jpg Downloading data/product_images/44_main.jpg Downloading data/product_images/45_main.jpg Downloading data/product_images/46_main.jpg Downloading data/product_images/47_main.jpg Downloading data/product_images/48_main.jpg Downloading data/product_images/49_main.jpg Downloading data/product_images/48_main-270×335.jpg Downloading data/slide_free.jpg Downloading data/slide_copy-100×100.jpg Downloading data/slide2.jpg Downloading data/slide2-100×100.jpg Downloading data/demo/mobile-logo.png Notice: Error: MySQL server has gone away Error No: 2006 INSERT INTO sto_setting (`group`,`key`,`value`) VALUES (‘config’,’config_image_thumb_height’, ‘335’) ON DUPLICATE KEY UPDATE `value`= VALUES in /home/storysoap/public_html/v2/system/database/mysql.php on line 50

nicole_89

To fix sore and store_path you also need to update nico_theme_editor/editor.js and editor.inc I recommend updating all theme files if possible, if you made changes to theme files you can use http://meldmerge.org to merge your changes.

MySQL server has gone away error can be fixed by increasing mysql connection timeout, the import lasts a few seconds and mysql connection can be closed in the middle if the timeout is too low, more info here http://dev.mysql.com/doc/refman/5.0/en/gone-away.html

TziviaC Purchased

Hi, have an error with the checkout process which I believe is theme related. I’ve updated my checkout.tpl and nicecheckout.php but it didn’t change anything. I’ve tried PayPal standard, Authorize.net, and PO but each one results in the same issue.

I’m able to go to enter my checkout information and reach the confirm order step, but the tab is empty of content and the page just does and infinite ‘waiting for…’

I checked the contents of what was being submitted to the validate and confirm methods – confirm doesn’t send any response data. If possible could you please take a look and see what’s up? I can’t seem to try out the checkout on the demo site.

https://rutihorn.com/

There’s a test product in Collections > Cold Weather for this purpose. If this isn’t theme related please let me know, thanks!

Default-user
TziviaC Purchased

update, this was database related, not theme

Hi,

The support tab states that the author is not supporting the theme anymore. I just purchased the theme and I have a problem with installation. Where should I post my query?

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