An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
“The slider isn’t visible on the homepage”
This was an error with the theme though Venture v1.1 has fixed it. If you are reading this before it has been accepted to theme forest please leave a comment and i will email you the updated file.
If you are already running v1.1 then please make sure you have set your website to static and have your homepage selected in General>Reading in your wordpress dashboard
“My portfolio items are not showing on the homepage”
You need to set this through theme options along with displaying testimonials or blog posts on the homepage.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.