An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, kotofey, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from kotofey:

If you need support, use the form on my user profile page to get in contact with me. Support questions are typically answered before 24 hours (on working days Mon. – Fri.). On weekends – up to 2 days.

IMPORTANT: Before submitting an email with your problem, please review the comments on the item page or FAQ page – there is a good chance someone else may have had the same problem as you and I’m might have already addressed the issue.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Is there any possibility to change the order of the galleries/projects/slides?


Yes, there is. Use Post Types Order plugin

After creating a Gallery, I get “Image cannot be loaded. Make sure the path is correct and image exist.”


You don’t need insert the Wordpress gallery into this page. Just upload images -> close dialog window -> publish. Please, read in the user’s manual how the gallery works.

Can I reorder the images in Galleries?


Sure. Click on ‘Add media’ button -> select ‘Uploaded to this post’ from the drop-down list -> reorder your images using drag and drop

Where I can see images from current gallery?


While editing the gallery click on ‘Add media’ button -> select ‘Uploaded to this post’ from the drop-down list. Here you can upload more images or delete the existing.

Is there a way to remove the ‘Fullscreen view’ arrow.


This CSS style will help (paste it to the Custom CSS field. Theme options -> Appearance)

.bg-slider-ctrl {
   display: none!important;
} 

I’ve downloaded a new theme version. How to upgrade my current version?


1. Unzip the package
2. In the unzipped folder you’ll find the file “vernissage.zip”
3. Navigate to Dashboard -> Appearance -> Themes
4. Deactivate current theme (or activate other theme) and hit ‘Delete’ below the ‘Vernissage’ theme
4. Download the new version using Wordpress theme uploader and hit ‘Activate’.

If you change the theme files, you can replace only modified files using FTP. This method for advanced users.

P.S You will not lose your theme settings or galleries/etc. If you modified original theme files, you can lose your modifications (see the changelog which files was modified)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by