97 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Italy
phid Purchased

Hi,

I have a problem with my site (http://aspettando.digitalfestival.net). I enlarge (height) of the header and now when i click on the menu body scroll but at the top of the page.

How i can scroll page right? with a margin on the top?

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there! Very interested in purchasing your theme—but need to know if the width of the content can be changed. Absolutely blown away by the style, but the page is too narrow for what we’re trying to do. If you can provide a response on this today we’ll go ahead and purchase immediately :). Thanks!

PS. Something as wide as this is what we’re looking for: http://artstudioworks.net/wordpress/avengers/#!/home

SpyroPress

Yes possible.

Default-user

Please provide more details. Is this done in the dashboard, by adjusting the page templates… are there set options for 1080px etc, or can I define any value, etc.

Default-user

I have purchased this theme based on your initial claim but do not see this option anywhere. Please clarify or I will need to request a refund.

SpyroPress

Please use the columns in page builder so you get your data in the width you want.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Whenever I install the theme my entire site stops working! Then I get this PHP error:

PHP Fatal error: Cannot redeclare has_shortcode() (previously declared in /home/wordpress/public_html/wp-includes/shortcodes.php:153) in /home/wordpress/public_html/wp-content/themes/vernum/framework/utilities/wp.php on line 81

How do I solve this?

SpyroPress

Please refer to link below to solve the problem.

http://support.spyropress.com/topic/wordpress-3-6-update-patch/

Thanks

SpyroPress

Dont Forget to rate us 5 STAR on Themeforest.

see how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 2-3 years
ideare Purchased

I agree, “kylechadha” the theme has lot’s of bugs, errors and any other things that simply don’t work!

the support forum is for the people who baught those themes and will help each other

Don’t buy any items of this author or you will be dissapointed unless the support will be realy working:(

i’m referring for a money back!

SpyroPress

The Support is for the bugs and things you dont understand not for the customization.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

getting the following error when updating to version 1.8 thru spyropress updater. “Failed: Unknown Site Request” Any suggestions?

this was posted on the spyropress forum and copied here incase the author does not acknowledge issue

Default-user

Can I get support anywhere @spyropress? You should be banned from themeforest. You take the money off many clients yet you offer no support. Just disgraceful.

SpyroPress

Sir we are hiring Support member. From Monday you will get 101% great support

Default-user

Thank you

Default-user

Your 101% support isn’t working so well so far. Haven’t seen any support on your forum as yet – once again, over promise and under deliver!

Default-user

hello, support? Which monday are you starting?

SpyroPress

Please give us your wp-admin access at info@spyropress.com

Also provide your purchase code. We will update your website manually also we add your purchase code in our database so you update the theme next time manually.

Dont Forget to rate us 5 STAR on Themeforest.

see how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’m unable to update from 1.0 to 1.8.1.

Failed: Unknown site request.

SpyroPress

Yes we are doing it also the updated version is in progress to approve on TF.

SpyroPress

Please give us your wp-admin access at info@spyropress.com

Also provide your purchase code. We will update your website manually also we add your purchase code in our database so you update the theme next time manually.

Dont Forget to rate us 5 STAR on Themeforest.

see how to rate http://goo.gl/GC9Otn

Thanks

Default-user

I’m still having issues with this theme. I’ve replied back to info@spyropress.com

SpyroPress

Please check your mail. Your problem solved…

Thanks

SpyroPress

Send us an email on support@spyropress.com and hooked up into our new zendesk ticketing system for quick resolution.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hi, is it possible to implement a multilanguage website with this template/framework? Ex. qtranslate

Thanks in advance Mario

SpyroPress

My theme is not translation built-in. But, yes you can translate the theme using any translation plugin yourself.

Thanks

Default-user

Ok but if i use qtranslate, i can translate only titles and pages not the builder… any tricks?

SpyroPress

Please see the link for screenshot i have mark all the things how to set the translation version. Builder having thins text field so you can write in your language.

http://i.imgur.com/wSHf06J.jpg

Thanks

Default-user

Thanks

SpyroPress

Dont forget to rate us 5 star.

See how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
nino2k Purchased

I’m not really satisfied with the support on this theme, the supportteam isnt replying and i’m having difficulty getting the menu to work..

http://raufort.dk/delfinreklame
SpyroPress

Please try to search before you post the topic in the forum. There is already a post on this maybe this is something else send me your topic link on info@spyropress.com

SpyroPress

Please see the screenshot to how to add menu.

http://i.imgur.com/2WLPRSv.png

Dont Forget to rate us 5 STAR on Themeforest.

see how to rate http://goo.gl/GC9Otn

Thanks

Default-user
nino2k Purchased

well it says : This page already exists in: Main Menu

The problem is not getting it to show in the Menu, the problem is when i click the menubutton, nothing happends?

Default-user
nino2k Purchased

if you look at the site, and try and click it yourself: http://raufort.dk/delfinreklame/ you will also notice, when you scroll down, half the menu disapeers – i tried removing my custom logo, it didnt help..

SpyroPress

We are updating the theme and release the update in a while after updating contact us on

skype: spyropress.support

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello Spyropress team.

It’s about a week i try contact you to reset my account, I try the theme and now it’s impossible to use it online. I think it’s crazy I have to repurchase the theme.

My account information are in this topic (active from 2nd Nov) http://support.spyropress.com/topic/item-purchase-code

Please help me, thanks.

SpyroPress

I reset your purchase code. Please verify it now.

Please rate us 5 stars.

Thanks

Default-user

Ok, thanks!

Now, I have another problem…

Online version seems to be different, I don’t know why but the layout shows errors! My local version has the original layout, you know why?

How can it be fixed?

http://www.beautyfruit.it/

Thanks again

SpyroPress

I cant see your web link.

Thanks

SpyroPress

Your website is fix.

Dont Forget to rate us 5 STAR on Themeforest.

see how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi, I posted a support request on your forums a few days ago and haven’t heard anything back. Seem that support might be a little slow as I look through other questions here and in the forum.

I am looking for some advance documentation as I tried to import the sample data and didn’t work so well. I created buckets, then on the home page sections for these buckets, but nothing appears. If I put stuff into the row as rich text it displays fine.

Also looking to know if I can place additional slides on the same home page. I made one and copied it’s shortcode, but nothing was displayed.

SpyroPress
Please refer to this support link http://support.spyropress.com/topic/sample-demo-content/

You can also add us on skype for help.

Skype: spyropress.support

Thanks

natebald

While that is somewhat helpful, the goal would be to NOT import the sample data.

AS I said before, when placing information into Buckets, the text doesn’t appear, I add another parallax section, nothing appears. When I use the rich editor, the text does appear (sometimes)

http://knowvera.azurewebsites.net/

Sometimes when the page first loads I see the parallax section some and go.

natebald

I had talked with someone via skype a few days ago and was told the lead developer would reach out to me and still have not heard anything. Please assist.

SpyroPress

I am skype now. Can you please come over there.

Thanks

natebald

Still looking for help. The theme uses raw mysql requests which is the wrong thing to do, the site is built on MS SQL and so any mysql requests wont work. The right any only thing to do when developing WordPress Themes OR Plugins is to use the wpdb query function already built into WordPress.

SpyroPress

raw mysql requests?? where plz mention that..

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

How i can insert a video instead an image in the main slideshow? I tried many times but with no results… Any tutorial? Thanks Mario

SpyroPress

There is no option for it yet. You get update today for video in slider. Please wait…

Dont Forget to rate us 5 STAR on Themeforest.

see how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

I’m really not happy with either the documentation or the support for this product.

The documentation is very basic, and I’ve posted two support questions but haven’t had any replies yet.

http://support.spyropress.com/forum/wordpress-themes/vernum-parallax-wordpress-theme/

I do hope they sort it out as they’ll be loosing sales and good will!

SpyroPress

Please post a ticket using

http://spyropress.com/support-ticket/

Thanks

  • Has been a member for 4-5 years
  • Austria
  • Bought between 50 and 99 items

Please provide a link to the answers for the parallax problem (which is still active!). I purchased this theme just a few days ago and parallax is still not showing the background images. I searched the support forum a few times but found no helpful answer how to fix this problem.

And as dcoursen in another thread – I am on a tight deadline for my client (tomorrow!). Thanks

SpyroPress

Please post a ticket using

http://spyropress.com/support-ticket/

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy

Hi, is this theme WPML ready?

SpyroPress

Today, we will upload the new version, so the WPML will be available so you can translate it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
bvalfrey Purchased

Hi!

I have purchased the theme and i don’t find my purchase code.

Could you send me these?

Thanks a lot.

Default-user
bvalfrey Purchased

It’s ok ;)

SpyroPress

Have you find it. Go to themeforest.net/downloads and infront of the item there is option click on it and drop down menu will open and download the license certificate.

Thanks

SpyroPress

Please rate the theme.

See how to rate http://goo.gl/GC9Otn

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
bvalfrey Purchased

Hi!

How to use the parallax section full width?

When I defined parallax in row options -> container class -> parallax it doesn’t work.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Sold between 1 and 100 dollars
  • BUYER BEWARE *

These developers will not provide support for your purchase [They will respond to your first email, but after that time; good luck. Their website is a blank state and and their support forum is not active. I purchased a theme from this developer and it was pulled from the marketplace within 5 days.

  • PRACTICE DUE DILIGENCE BEFORE PURCHASING FROM SPYROPRESS *
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