An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by bitpub
Additional information from bitpub:
All requests should be sent through the contact form on my user page ( bottom right corner)! Please don’t waste your time by sending me messages through the items discussion section as all I’m going to do is ask you to send me the message through the contact form on my user page.
The reason I do this is because in most cases I need you to provide login data and need to know your email to maybe send you files, both of which you can’t make public in the items discussion section. Not to mention that I check emails everyday while comments get read only once every couple of days.
When you send a message please include:
- Theme Name
- The Problem explained in detail
- Link to a live preview / the website
- (OPTIONAL) Login Data for Wordpress Instalations – if what you ask requires me to log in and take a look
I usually respond to support requests within 24 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day. If it takes longer please understand that I’m working as fast as I can and have a little patience. Thank you for understanding!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Exclusive Author
- Sold between 250 000 and 1 000 000 dollars
- Elite Author
- Author was Featured
- Author has had an Item Featured
- Author had a Free File of the Month
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Referred between 50 and 99 users
- Bought between 50 and 99 items
|Created||9 June 10|
|Last Update||26 January 11|
|Compatible Browsers||Gmail, Yahoo Mail, Microsoft Outlook, Thunderbird, Hotmail, Apple Mail|
|ThemeForest Files Included||Layered PNG, Layered PSD, HTML Files, CSS Files|
|Tags||business, clean, corporate, e-shop, general purpose, product showcase, services|