An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by RockNRollaDesigns

They will respond to buyers' questions via their own support system.

Go to item support

Frequently Asked Questions

Twitter Feed not working?

With the recent Twitter API changes, it is necessary to create a Twitter App.

First sign-in with your account to make the twitter feed work.

1) Follow the link and sign in to your twitter account: http://dev.twitter.com/apps. Here, you need to create an app.

2) Click on the “Create new application” button.

3) Fill up the details inside the fields, Enter Captcha, Agree the terms and Click on Proceed.

4) Now your application will be created. For now your provided with the “Consumer Key” and “Consumer Secret key”

5) Scroll down to the bottom and click on “Create Access Token”. Revisit the page after few mins and you can see that you’re now given with the “Access Token” and “Access Token Secret” keys.

Caution: Do not share these keys with anyone.

Now, Let’s configure the files:

1) Open ”/twitter/” folder in your template directory and configure “index.php” file with your application keys.

2) Open ”/js/” folder in your template directory and Open “scripts.js” and find the following code(Line 506):

// Twitter feed
  if ($('#tweet-feed').length) {
    $('#tweet-feed').tweet({
            username: 'envato',
            join_text: 'auto',
            avatar_size: 0,
            count: 1
        });
  };

// Twitter feed
  if ($('#tweet-widget').length) {
    $('#tweet-widget').tweet({
            username: 'envato',
            join_text: 'auto',
            avatar_size: 0,
            count: 5
        });
  };

3) Replace ‘envato’ with your Twitter Username.

Cheers, Rocknrolla.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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