An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, RockNRollaDesigns, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from RockNRollaDesigns:
We have now launched the RockNRolla Helpdesk for the buyers. If you’re having issues, bugs or queries while using our themes just sign-in to Helpdesk Account to open a ticket. Please explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred (we’d love it if you could include URLs, screenshots and step by step explanations too).
We can answer pre sales questions very minor theme questions here in the Themeforest comments but anything else will need to be handled on the Helpdesk.
We have done this for a few reasons.
1) Themeforest comments are not searchable and other users cannot reply.
2) Many questions are asked over and over so performing a search allows you to find answers more quickly.
3) We have an ever growing knowledgebase and video tutorials section for our users. Its a much better place for our users to get help.
4) This allows us to answer more efficiently and quickly since we only have to respond in one avenue
To access our helpdesk, you need to create a free account with your Themeforest Purchase Code.
Also, Don’t forget to rate us, if you love it.Cheers,
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.