An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by cosmothemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from cosmothemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I see there are several variations in Portfolio. Can we use these layouts for Blog page as well?

By all means – multiple variations of layouts can be set both for portfolios and blog.
Also, you can choose the number of columns, opt for grid, list or thumb-view, open posts via AJAX, choose pagination or ‘load more’, sort posts by date, comments, ascending or descending, etc.

May we have a look at theme’s backend?

Is it possible to translate this theme?

Yes, the theme is translatable and internationalization ready. It comes with a .PO file that allows you to translate the theme into your language.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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