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420 comments found.


When I’m inserting a list in a text field I don’t get the usual bulletpoints but squares with a checkmark in it. How do I get the standard bulletpoints instead.

Thanks in advance!

Hello there,

Thanks for purchasing Vertikal! I’ve seen a very similar ticket yesterday in our ticketing system ( and I thought you’ve opened a ticket regarding this so I didn’t reply here. But now I’ve noticed that’s a different user.

So, Please go to “Appearance > Theme Options > Custom CSS” and add this code there:

ul:not([class]) > li:before {
      content: "\f10c";

Please let me know if that helped or not. Please open a ticket in Ticksy for further questions/problems and that way your problem will be solved faster :)

Thanks, Iman

I have been running this theme for a while and the formatting in Firefox is all over the place. We believe the issue is with the “Visual Composer” plugin not working right in firefox. I was wondering if there was a fix for this to make the formatting match chrome. website is

Hi there,

Thanks for using Vertikal! It seems Firefox is not rendering PT Sans font and instead it’s using Open sans. Would you please open a ticket in and give me access to your WP admin to let me check why PT Sans font is not loading on your site properly?

Thanks. Iman

Hello, how (where) do I change the text ‘Read more’ on the buttons under the blog caroussel posts on the homepage of ?

Thanks in advance!


You may translate both theme and its plugin (js_vertikal_addons) to make this work. For more information regarding translation, please read our documentation which an online version of it is available at:!/theme_translation

If translation is not an option for you for any reasons, you should edit the files manually.

Please note that this string is used two times in the theme. First in:


which will show up if you use default posts in “Settings > Reading” also if you use Visual Composer to show the latest blog posts, you should edit read more string in:


By the way, the best solution is translating the theme.

I hope that helps. Please let me know if you had any other questions or problems.

Cheers, Iman

P.S. I would appreciate if you submit a ticket in for further questions. Thanks.

Thanks! This helps.

Glad to hear that. You are more than welcome! :)

Hello, how do I disable the author, date and reaction bars that appear when you scroll over the blog post images on the index page?


Please use this code in your “Custom CSS” section:

/* Disable hover items on blog */
.hover-item {
    display: none;

I hope that helps.

Cheers, Iman

Thanks for this! It works fine.

Glad to hear that! :) You are more than welcome

Hello, it seems that changes in theme options are not saved from the last update?

Hello there,

Thank you for using Vertikal! It’s saved but once you upgrade you need to go to “Appearance > Theme Options” and save the settings once. If it didn’t help, please open a ticket in and I’ll check it for you ASAP.

Thanks, Iman

Hi. Where can I find the description of your last update please ? Does it contain the latest Visual Composer version with security fix? Thanks !

Hello there,

Thanks for using Vertikal! Yes! Actually it’s most important change is that I’ve included the latest version of Visual Composer :)

Please update to the latest version as soon as possible and let me know if you had any other questions or problems.

Cheers, Iman

P.S. Thanks for your notice! I’ll update the change log soon…

Hi. I just downloaded the latest version of Vertikal from my Themeforest downloads area but the Revolution Slider .zip file is not included within the installer. and are both at: vertikal\includes\tgm\lib\plugins—but no

Could you please tell me where I can get it. The update/install plugin tries to find it but shows error saying: no url supplied by developer.

Great theme.

Fontawesome is not working either after the upgrade to the new Vertikal. I seeing an error in Chrome Inspect Element of:

Failed to decode downloaded font: (index):1 OTS parsing error: Failed to convert WOFF 2.0 font to SFNT

This means all font icons used in the design are no longer working. See —Even the Search icon is replaced by a strange character.

Your soonest response would be appreciated.

Hello there,

Thank you for using Vertikal! You are absolutely right! RevSlider was not available in our recent update… I’ve put it back and I’m sending the package to Themeforest again right now.

For now, please open a ticket in and I’ll send you the package.

About your font issue, please give me access to your FTP and I’ll check it for you as well. (Please send FTP account information in your ticket).

Thanks, Iman

Hello, is this theme compatible with the Wordpress version 4.3.1? Thank you!

Hello there,

Thank you for your interest in Vertikal! Yes it is. If you’ve already purchased the theme, please let me know if you experienced any issues and I’ll help you on it.

Thanks, Iman

Hello, thank you! I will buy it soon. Good work!

Glad to hear it! :) Cheers!


I like the theme, but I have 1 question before buying it.

I need to have the site in 4 languages.

After I add all of them, the header will have a button, menu or something else to choose the language?

Thank in advance, Vitor Brito

Hello Vitor,

Thank you for your interest in Vertikal! Veritkal is compatible with WPML and qTranslate multilanguage plugins. So, if you use one of these plugins, you’ll be able to have a language switcher on your site.

Please let me know if you had any other questions or comments.

Thanks, Iman

Hello, I would like to say that in Vertikal theme Post (Basic or Masonry) Grid doesn’t display on page, just after I refresh the page it shows up. Is that bug? Thank you! Best regards, Denis

Hello, I have one problem, after first time I put the text and set style, everything is ok, but then when I would like to change the style of that text, nothings happen…?

Hello Anita,

Thank you for purchasing Vertikal and sorry for long delay in replying back to you.

Would you please open a ticket in and give us your WP admin username/password to let us check it for you?

Thanks, Iman

Ok, thank you!

Hello, I want to update the plugin WPBakery Visual composer, but when I hit the update button I get the message: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

I have an Envato username and API key, but no VC licence code because this plugin comes with your theme. How do I get this plugin updated?

Thanks in advance!

Hello There,

This feature is for users who’ve purchased this plugin directly from CodeCanyon. In our case, since the plugin is bundled in the theme, you should install the update once a new version of the theme is released on ThemeForest. So for now, you don’t need to do anything regarding this and you may just ignore this message.

Thanks. Iman

Mate, can u please check your inbox.


Hey Mate! Yeah I’ve done it! :)

Thinking about buying this theme. First question…and I know I will probably come up a with a few more. :) Can you change the width of the logo area?

Hi there,

Thank you for your interest in Vertikal! Yes you may change it from 220px to 320px via Theme Options.

I hope that helps. Please let me know if you had any other questions or comments.

Cheers, Iman

How can I style the contact form 7? Is there any guide? I want to build my own contact form but where can I find some code for e.g. half size inputs which are resonsive, too. And are there more Input Icons? I just see some for name, mail, phone… are there more and how to activate them? That would be really great. Cheers

hi and thanks for purchasing our work.

Please open a support ticket at: to get help from our support team.



I have a problem if I try to go to I get this message {mailSent mensaje ha sido enviado, gracias.”}

Anu idea whats wrong?

Forget it, it looks like is a Cache problem, solved… great Theme !!!

Hi, I’m having a problem with the image gallery functions. They used to work fine but now I am not seeing them when loading the pages below

I thought it might be that the plugins are outdated but I have downloaded the latest version of the theme and there doesn’t seem to be any plugins within it.

Thank in advance, Sam

The portfolios only load if I refresh the pages

Hi and thanks for purchasing our work.

Please take few secs to create a support ticket at and you’ll get help from one of our support guys.

Thank you so much and sorry for any inconvenience.

Hi, I purchased your theme, but had not thought it would be fixed the top bar, I could indicate how to disable top bar, it is urgent.

A greeting and thanks

Hi and thanks for purchasing our work.

Please open a support ticket at: get help from the support team.

Thank you so much

is it possible to change single post format to be full width ? if so how can i do it ?

Yeah, there’s an option for that:

Hello, I would like to purchase this theme for an e-commerce website, however I need to make sure about this few things and if you can help me with it later once I purchase this theme : - Is it possible to add a Create an account section with custom fields ? - How are products displayed and it easy to customize ? - Is it editable with visual composer or cornerstone ?

Thank you a lot

Hi, we haven’t tested the theme with Cornerstone nor with an E-commerce system so while it should work theoritically, some adjustments might be needed. Such changes out of regular support scope unfortunately so we could consider adding full woocommerce support with the next update instead.


aikaokee Purchased

Hello is it compatible with Woocommerce 2.5.2? Thanks!