324 comments found

Hello,

My portfolio page: the lightbox shows” the images could not be loaded”, but the gallery is fine in post page. May I know why? Thank you

ImanGM

Hi there,

Thank you for purchasing Vertikal! Would you please open a ticket in http://themique.ticksy.com and give me your site URL and let me or one of our support staff check it for you?

We’ll check it as soon as possible :)

Cheers,
Iman

Great theme! I updated revolution slider and now all I get is a loading screen. Tried uninstalling it and reinstalling it without success. Can you help as you have in the past?

James

www.aloftdia.com

ImanGM

Hello James,

Thank you for using Vertikal! I was checking tickets and noticed that Negar is working on your ticket. Please let me know if you have any other questions or suggestions.

Cheers,
Iman

Visual composer on this theme has a bug with the lastest wordpress. I cannot add url to a button

ImanGM

Hello There,

Thank you for purchasing Vertikal! Please kindly open a ticket in http://themique.ticksy.com and my support staff will guide you how to fix this issue.

Cheers,
Iman

con2p Purchased

BUG:

You have a bug in the header.php.

line: 319:

<?php
            if ( $tmq_undermenu_sidebar == 'on' ) {
        ?>
         
             
                 <?php dynamic_sidebar('undermenu-sidebar'); ?> 
             
         
        <?php 
            }
        ?>

best regards

ImanGM

Hi,

Thank you for purchasing Vertikal! Unfortunately I don’t get the point… Is this page making any error messages on your site or something?

Please update me and I’ll try to help better :)

Thanks,
Iman

what kind of support your providing on your ticket system dear ?

dear,

i had contact with you for not so loong time ago, i just cant figur out how to translate the 404 message ..

yeah, i have translatet it in any dame file i just found the 404 message.. its just not switch to my language, its like statick cached somewhere :-//

as i told you, i have edited all files i found in vertical folder with 404 message.. no change.

””your respond”“

Hi Patryk,

Thank You for purchasing Vertikal and for your suggestion and we’ll try to improvement this option in next versions of Vertikal.

Thank You, Negar

ImanGM

Hello Patryk,

I’ve looked at this ticket and you are right. The answer was not complete and helpful. I’ve assigned your ticket to myself and updated it.

Please let me know if you have any other questions, problems or suggestions and also please accept my apology for any inconvenience this matter has caused you.

Cheers,
Iman

vontanix

thanks, i just got your second message, now is everything clear, Appearance > Theme Options > Page Options > 404 Error Page”. to easy :) thanks !

ImanGM

I’m glad that it was helpful! :) Please feel free to contact me if you have any other questions, problems or comments.

Cheers,
Iman

Why the “Sample Colors:” settings box is showing on the pages. How to disable this?

ImanGM

Hi there,

Thank you for purchasing Vertikal! This will automatically remove once you upload your site to internet. Actually it only shows up when you are using http://localhost/ on your site and even on your localhost, you may use http://127.0.0.1/ if you don’t what it there.

I hope this helps. Please let me know if you have any other questions or suggestions.

Cheers,
Iman

dear,

i show that the header with phone / email – social icons disaper after 2-3 clicks on left menu. any ide how to fix this ?

ImanGM

Haha! I just asked it to know if this is causing the problem or not. Please give it a try and let me know what will happen. If it was the Ajax problem, then I’ll make a fix for it.

Cheers,
Iman

vontanix

header shows up all the time, it works without ajaxt loade yes.

ImanGM

OK. I see. Please kindly open a ticket in http://themique.ticksy.com and I’ll update it with a fix as soon as possible :)

Thanks,
Iman

Is there a way to add a rel=”” attribute to an Iconned service box ? I would like to add a lightbox to a link.

ImanGM

Hello there,

Thank you for purchasing Vertikal! It’s possible by some customization. Please open a ticket in http://themique.ticksy.com and I’ll help you to find the files you need to change to have this feature :)

I hope this helps.

Cheers,
Iman

Hello ImanGM,

I want to ask about H1 in homepage. Is there a possibility to add this font style for SEO?

Thank you very much.

Regards, Tomas

ImanGM

Hello Tomas,

Thank you for purchasing Vertikal! You may add your text in your page content with text editor and in text editor you are able to set your text format to Headings 1 to 6 or paragraph or …

I hope this is what you want to do and I’ve got your point properly. Please update me if you still need any assistance on this.

Cheers,
Iman

Salam Iman jan. Kheili karet doroste. Vaghan theme zibaee hast. Omidvaram ham shoma va ham negar khanom movafagh bashin :)

ImanGM

Hi there,

Thank you for your interest in my items and thank you very much for your kind words.

Cheers,
Iman

gr8moe Purchased

Hi,

How do I get the page banner images not to expand or blur and show actual size so they are sharp?

ImanGM

Hi there,

Thank you for purchasing Vertikal! I’m not sure if I’ve understand your problem. Are you using small images in your banner area and it’s expanding them too 100% which leads to blurred images?

If this is your issue, you should use larger images in your banner area since it’s designed to have width of 100%.

By the way, if you kindly open a ticket in http://themique.ticksy.com and give me your site URL I’ll take a look at it to see if I can find a solution for you.

I hope this helps. Please let me know if you have any other questions or suggestions.

Cheers,
Iman

hei, how to active setting coulor box?

ImanGM

Hi there,

Thank you for purchasing Vertikal! Unfortunately I didn’t get the point. Would you please be more specific about what you want to do? I’ll try to help as soon as possible then :)

Thanks,
Iman

Drosanski

Hi, i want to active setting color box which is located on the left side as shown in the demo http://s7.postimg.org/dkacqrq97/side.png

ImanGM

Hi,

The color switcher is there only for demo purposes and in a real site it will hide automatically (it will only show up when you are working on http://localhost or on the demo site).

By the way, if for any reason you want to have it on your live site, please kindly open a ticket in http://themique.ticksy.com and I’ll guide you to customize the files that are needed for this.

I hope this helps.

Cheers,
Iman

When are you going to release a new version of this??

ImanGM

Hi there,

We are currently working on some updates for v1.5 but not sure when it will be available on ThemeForest. Please let me know if you have any issues with current version so I’ll try to include a fix or improvement for it in next version.

Waiting for your kind reply.

Thanks,
Iman

Default-user

You da’ man Iman!

is cyrillic character subset supported?

ImanGM

Hi there,

Thank you for your interest in Vertikal! Yes, You may enable cyrillic and/or latin subsets in Theme Options :)

Please let me know if you have further questions or suggestions.

Cheers,
Iman

I’d like to change the background color of the sidebars. What’s the easiest way to do that?

ImanGM

Hi there,

Vertikal is designed to have same background color for content area and page’s sidebars. But if for any reason you want to give your sidebars a different color, then you may do this by adding the following code in your Theme Options > Custom CSS>


/* Assign e differnt color to sidebar */
.content-sections .sidebar {
    background: #fbfbfb;
    padding-top: 15px;
    margin-top: -10px;
}

I hope this helps. Please let me know if you have further questions or suggestions.

Cheers,
Iman

Hi,

Thank you for a great theme. I purchased this based on the uniqueness of the vertical menu. At this stage we are trying to integrate Woocommerce, but the product and category pages do not fall into a page container. Please advise as this is now urgent. Prior to purchasing, I read in the comments that a 1.5 version update was planned months ago that would include Woocommerce compatibility. Can you please give provide an indication as to when this will be available.

If this is not planned or imminent, could you please consider a refund, as we will have to ditch this theme in favour of another.

Thank you in advance.

ImanGM

Hello there,

Thank you for purchasing Vertikal! WooCommerce compatibility is still in my to do list. By the way, if you have any urgent problems with WooCommerce, Please kindly open a ticket in http://themique.ticksy.com and we’ll check the issue and will try to find a quick solution for the problem :)

Thanks.
Iman

I was trying to use Vertical along with WPML multilanguage widget and it appers that we have problems with translation the widgets.

We also used ticketing system but it turned out that they stopped answering your questions.

After paying for these things then you are not getting help. A little disappointing I have to say.

ImanGM

Hi there,

Thank you for purchasing Vertikal! Sorry to hear that you issue is not fixed after opening a ticket. By the way, I have only 3 tickets on my dashboard and none of them is related to WPML. Would you please kindly give me your ticket ID and let me see what’s wrong with it?

Waiting for your kind reply.

Cheers,
Iman

Hello there. How to float my menu so it does not move along with the body, like on the demo?

ImanGM

Hi,

Thank you for purchasing Vertikal! Please go to “Appearance > Theme Options > Header Options > Header: Menu” and turn off “Sticky Menu”. This will turn off sticky menu so it won’t move when you scroll the page.

Please let me know if this helps or if you have further questions or suggestions.

Cheers,
Iman

When i tried more time to import widgets.wie file, i had the message:

Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number

Default-user

I solved the problem. But there is another that I can not solve. The slider load continuously without display.

ImanGM

Hi,

It seems you have a problem with your site permissions which is preventing your demo content to import properly…

I would appreciate if you kindly open a ticket in http://themique.ticksy.com and give me permission on your WordPress admin and let me check the issue for you :)

Cheers,
Iman

ImanGM

Hey Brice,

Thank you for sending a ticket. I’ve fixed the problem and updated you about the results :)

Cheers,
Iman

Hey, short question:

you have a nice “content box” where different headlines are on top. If you click on a headline, u see more content of this box. But why is the first item of this box always opened? Can I change, that all items are closed and I have to click on the ”+” to open it?

Thanks

ImanGM

Hi,

Thank you for your interest in Vertikal! Do you mean the accordions? If so, yes. You can choose the default open accordion in the page builder and while you are making your content. You may also disable this feature and have them all closed by default.

I hope this helps. Please let me know if you have any other questions or suggestions.

Cheers,
Iman

Default-user

Hi,

thanks for your fast answer. Great Support!

Can U tell me how to disable this feature? Im going to customize your Theme for a friend who bought it but doesnt know how to setup

ImanGM

Hi,

You should edit the accordion element and put “0” in the active tab section.

If you need further assistance, I would appreciate if you open a ticket in http://themique.ticksy.com

Cheers,
Iman

by
by
by
by
by
by