An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, VibeThemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from VibeThemes:
We provide support through all means ( in priority) :
1. Forums ( http://vibethemes.com/forums/ ) Response Time : 24-48hrs
2. Email ( firstname.lastname@example.org ) Response Time : 3-7 days
3. ThemeForest contact form.
We encourage our buyers to use the support forum as it is searchable and you can easily find other variations and already solved queries of other buyers.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.