264 comments found

mbit842 Purchased

Just purchased theme and am having same issue as others with home page only displaying default background when adding any latest posts,events into home page builder :/

Sent a message via your contact on londons website so please respond as soon as possible. Had to install old theme until this can be fixed.

Thanks!

Default-user
mbit842 Purchased

Still waiting on a response to fix this homepage issue. I don’t seem to be the only one with this issue so you can respond on here so others can see how to fix it or email me back from the email address I sent to you. Hoping for some quick support on this so I don’t have to trash another theme..ugh!

Default-user
mbit842 Purchased

Finally figured this issue out after hours of troubleshooting and have another question now :)

How can we add more related news posts to that area? Thanks!

Skyali

Replied back via email.

mbit842 Purchased

So great theme but horrible support for anyone who thinks they may need some help! Been talking to myself for 3 days now and have sent 2 x emails to their contact form with no response or even recognition that they received my cry for help emails :/ So this whole dedicated support line they give you is all BS and with being a brand new customer I can say I probably wont be getting a them from them again.

This theme has a big issue with JetPack causing it to break the site and support is nowhere to be found to help me fix this. It’s a shame as this theme could be great if the Author stood behind his product. All these guys need is a support forum instead of this contact me via email bs and then they might have something. Until then be aware if you need support with anything at all. My 2 cents

Skyali

I wrote you back via email regarding your issues.

Support is typically answered within 24-48 hours. This is excluding weekends and most holidays.

If you need further help please use the contact form and I’ll be sure to write you back.

I’ve got a problem with the Pagebuilder, which is not working properly… And have some questions about the “events” on the site. Send an email 2 weeks ago, but still no respons… Now, in my search for some answers I found out more people have the same issues. I strongly get the feeling I’ve bought the wrong template, unfortunately without any support…

Please contact me soon…

Skyali

I didn’t get your first email. I got your new email, you should receive a reply within 24-48 hours. Thank you for being patient.

Where can I add a facebook App ID? Browser console tells: Invalid App Id: Must be a number or numeric string representing the application id. all.js:61 FB.getLoginStatus() called before calling FB.init().

The problem file is /scripts/functions/custom.php

Please help :)

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