131 comments found

I have purchased videomag theme and now i will the service of ornage theme is very poor.from last 10 days i am not getting any reply from ornage theme company.

I have problem with video preview and my sub menu gets behind the video.

i write the orange administrator but no reply.Even i send user name and password but still no reply.

narendra

orange-themes

Hello,
We replied to your email.

mypba Purchased

hi! how come the “similar videos” are not based on the tags? it just shows random videos… is there a way to fix this?

orange-themes

Hello,
Apologies for the hold on.
Currently the Similar Videos are based on categories.

mypba Purchased

i should have read the comments here before purchasing! very poor support indeed!

Hi,

How to update the theme.Please reply.what is the difference between the old and update one.

orange-themes

Hello,
You can download the latest version of theme by simply downloading it once more on ThemeForest. There will be a file called changes.txt along all the theme files that will list the changed files through all updates.
Make sure to backup everything before you make any changes.

this theme can hide duplicate post on home ?

orange-themes

Hello,
Currently we are not excluding duplicate posts from homepage.

Hi,

Demo link not working?

Thanks,

Nate

orange-themes

Hello,
It seems that we had problems with servers during the holidays. It is working now.

I am having issues with the responsive nature of the theme. It seems i am unable to pass googles mobile friendly test which can penalize me for SEO.

The problem is the size to viewport. Google says after testing that “The page content is 1,000 CSS pixels wide, but the viewport is only 320 CSS pixels wide.”

How can this be? I tried meddling a bit with the css stylesheet but could not find what is causing the issue. PLEASE HELP ME FIX.

Also the same diagnostic is telling me to “Eliminate render-blocking JavaScript and CSS in above-the-fold content”. Possible to fix?

Please respond quickly

- Steven

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

stevenminix

I sent you the login info please investigate as soon as possible. Thanks

I have an problem the jwplayer inside the stop working could you please assist

orange-themes

Hello,
We replied to your email.

Default-user
Jasen2424 Purchased

I havent had a reply to my email

Default-user

I still haven’t received an responds after you access my server

kylen20 Purchased

Hello!

I purchased this theme last week and have been busy setting up and customising my site, and so far I’ve generally been quite pleased. So thanks!

I’ve solved most of the issues and questions I had myself, but there are a couple of things that aren’t quite working as expected. I looked on your support forum but there doesn’t seem to be any replies there for a few weeks, so I posted there, and here, and so I’ll send you a note via Themeforest and hopefully you’ll get back to me quickly. :)

Main issues are with category layouts and theme settings:

http://support.orange-themes.com/topic/2047-theme-settings-getting-lost/ http://support.orange-themes.com/topic/2047-theme-settings-getting-lost/
orange-themes

Hello,
We replied to your forum thread.

When I add a menu item to the area of “please setup video mag menu” it does not show the menu page name in that area.. What am I doing wrong.

orange-themes

Hello,
Go to “Appearance -> Menus” and create a menu, assign it to the “Main Menu” theme location on the bottom of the page: http://videomag.orange-themes.com/documentation/#Setting-Menus

I want to override both of your themes default video players with the KVS Player. https://wordpress.org/plugins/kvs-flv-player/

I have installed the KVS video player plugin. Please give me the code to override to make all my hundreds of already posted videos automatically switch to the KVS PLAYER. I know this is possible as I personally know someone who had an expert do it for him with videomag please tell me how to do it.

Thank you

stevenminix

Hi again you are not being very specific. But i went into the file and changed this: $palyerType = get_option(THEME_NAME.”_player_type”); to this: $palyerType = do_shortcode(‘[kvs_player]’);

It did not break the theme BUT it didnt work either. the player window on my post pages just turned into a static black box with no functions.

Considering it takes you a while to respond please respond with as much detail as possible about what i should be doing.

Thanks, Steven

orange-themes

Hello,
Judging by the code, you are setting the $playerType variable to have a value of [kvs_player] shortcode output.
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

stevenminix

Okay i sent you the login details

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