135 comments found

I have purchased videomag theme and now i will the service of ornage theme is very poor.from last 10 days i am not getting any reply from ornage theme company.

I have problem with video preview and my sub menu gets behind the video.

i write the orange administrator but no reply.Even i send user name and password but still no reply.

narendra

orange-themes

Hello,
We replied to your email.

mypba Purchased

hi! how come the “similar videos” are not based on the tags? it just shows random videos… is there a way to fix this?

orange-themes

Hello,
Apologies for the hold on.
Currently the Similar Videos are based on categories.

mypba Purchased

i should have read the comments here before purchasing! very poor support indeed!

Hi,

How to update the theme.Please reply.what is the difference between the old and update one.

orange-themes

Hello,
You can download the latest version of theme by simply downloading it once more on ThemeForest. There will be a file called changes.txt along all the theme files that will list the changed files through all updates.
Make sure to backup everything before you make any changes.

this theme can hide duplicate post on home ?

orange-themes

Hello,
Currently we are not excluding duplicate posts from homepage.

Default-user

i wait for that function then i will buy it..

Hi,

Demo link not working?

Thanks,

Nate

orange-themes

Hello,
It seems that we had problems with servers during the holidays. It is working now.

I am having issues with the responsive nature of the theme. It seems i am unable to pass googles mobile friendly test which can penalize me for SEO.

The problem is the size to viewport. Google says after testing that “The page content is 1,000 CSS pixels wide, but the viewport is only 320 CSS pixels wide.”

How can this be? I tried meddling a bit with the css stylesheet but could not find what is causing the issue. PLEASE HELP ME FIX.

Also the same diagnostic is telling me to “Eliminate render-blocking JavaScript and CSS in above-the-fold content”. Possible to fix?

Please respond quickly

- Steven

orange-themes

Hello,
Could you create an account for us in your wp-admin and send them to us so we can investigate the problem?
You can do that by using contact form on our themeforest profile.

stevenminix

I sent you the login info please investigate as soon as possible. Thanks

I have an problem the jwplayer inside the stop working could you please assist

orange-themes

Hello,
We replied to your email.

Default-user

I havent had a reply to my email

Default-user

I still haven’t received an responds after you access my server

kylen20 Purchased

Hello!

I purchased this theme last week and have been busy setting up and customising my site, and so far I’ve generally been quite pleased. So thanks!

I’ve solved most of the issues and questions I had myself, but there are a couple of things that aren’t quite working as expected. I looked on your support forum but there doesn’t seem to be any replies there for a few weeks, so I posted there, and here, and so I’ll send you a note via Themeforest and hopefully you’ll get back to me quickly. :)

Main issues are with category layouts and theme settings:

http://support.orange-themes.com/topic/2047-theme-settings-getting-lost/ http://support.orange-themes.com/topic/2047-theme-settings-getting-lost/
orange-themes

Hello,
We replied to your forum thread.

When I add a menu item to the area of “please setup video mag menu” it does not show the menu page name in that area.. What am I doing wrong.

Default-user

Do you have or can give the exported xml that the demo site was made? I have worked with others packages from here with no problems with the menus.

orange-themes

Hello,
The demo content will be available in the archive you downloaded from ThemeForest. There will be a directory called “demo data (xml)”

I want to override both of your themes default video players with the KVS Player. https://wordpress.org/plugins/kvs-flv-player/

I have installed the KVS video player plugin. Please give me the code to override to make all my hundreds of already posted videos automatically switch to the KVS PLAYER. I know this is possible as I personally know someone who had an expert do it for him with videomag please tell me how to do it.

Thank you

stevenminix

Okay i sent you the login details

stevenminix

Hi I sent you the login info to my wordpress admin 5 days ago and have yet to hear from you at all. Please login to my wordpress and investigate to solve this mystery. I need this video player to work so I can customize my in video ad streams properly.

orange-themes

Hello,
We are terribly sorry for the hold on, we replied to your email.

Hi there,

This is a good video theme. I liked it very much.

Some Pre-Sales Questions:

1. In the homepage, can i show just any two categories (i might have 4 categories) of Videos (without sidebar) and then wud there be VIEW MORE button under each category. I need the sidebar disabled in the homepage.

2. When i click on MUSIC VIDEOS on your demo link, the sidebar is coming up. Here also, i wud like to disable the sidebar. Is that possible?

Hare Krsna, Sajeev, India

orange-themes

Hello,
Yes, you can show any category you want. There will be a Homepage Builder where you can add homepage blocks what you want, as many as you want and with content what you want: http://videomag.orange-themes.com/documentation/#Setting-Homepage
You will be able to disable sidebars as well.

Default-user

Thank you. I saw that. One clarification i need here is will the VIEW MORE of each category be shown under each category and on clicking on that, i wud like it to be taken to the page where it will show all videos without the sidebar again. Is that possible?

orange-themes

Hello,
You can set up the sidebar or disable it while editing these categories in “Posts -> Categories”

Emergency! EMERGENCY! My host has disabled my website and they are BLAMING THIS THEME. MY WEBSITE IS DOWN PLEASE RESPOND QUICKLY. You usually take a while to respond this time I need fast response.

Here is a copy and paste from the hosts server admin: Hello,

I attempted removing the restriction however it is still using a lot of resources.

It looks like whenever someone accesses the site, the theme calls the /wp-admin/admin-ajax.php which is using a lot of resources. We would recommend checking with the theme developer regarding that. had disabled it again but it still showing to use a lot of CPU so I had to put the restriction back in place. It still shows to be using a lot of cpu from the wp-admin/admin-ajax.php script. So at this point it still looks like it’s mostly caused by the theme calling that script.

We would have to recommend checking with the theme developer, changing to another theme, or moving the site to a dedicated server.

MY WEBSITE IS DOWN ORANGE! PLEASE HELP ME! I SENT YOU A MESSAGE WITH THE PASSWORD TO ACCESS MY SITE. THE HOST RESTRICTED MY SITE VIA PASSWORD! PLEASE HELP ME!
stevenminix

Nevermind I installed a new theme to hell with this

orange-themes

Hello,
We replied to your email.

famexxx Purchased

How do I add language translation ?

orange-themes

Hello,
You can use a plugin called WPML or this guide: http://www.orange-themes.com/how-to-translate-website-with-poedit/

Is this theme able to let user upload their own videos?

orange-themes

Hello,
It depends, you can upload videos in your admin area and assign it to the posts, but visitors will not be able to upload their own videos.

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