An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by StampReadyTemplates
Frequently Asked Questions
What happens if the Mail Client/Browser doesn’t support the video tag?
It simply degrades to an clickable Image. Best thing to do is just to take a screenshot of the video and design a play button on it. This way, customers still know it is a video.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.