26 comments found

Please respond to my emails, you asked for access to the admin area I sent it. I need to get the slider working properly.


Dear friend please review your site and see that the slider and the service area is functioning correctly two days ago. I await your confirmation.



Looks like something was done, but I cannot replicate. Please tell me how to make the slider work. What size does the image have to be so it does not repeat or title?


Dear friend and sent him the support measures the imganes and any questions you may have please contact the support glad to help.


Lyratm Purchased

Hello, I bought the template “Vinilo – Responsive Wordpress Theme”, but the pagination on the BLOG page does not work. Do you have a code that works? Sorry, I’m French Thank you to answer me quickly


Apparently has a configuration problem, but that’s no problem, we will help you solve it. Please write to the support email and we will gladly help.

support@freedesigns.me regards

Hi there

Can you please help me. I have added the necessary pages to the services section, but nothing comes up. Can you please contact me either via email or phone. 0466 090 245 (I am in Australia). My email is tina.reed@artinfinitidesign.com.au.


Dear friend please write to support, there they will help to provide solutions to the page you need.



Hi there i am trying to edit the map on the contact page and it does not accept the Google maps standard or embedded code from any Google map. The format which shows the map already there has been removed now so i can’t even replace it. Can you tell me how to generate the correct code for a map using Google maps that will show up please. You seem to have used an old format Google no longer generates. tried every thing to get the map to show our business address on the Vanilo template with no sucess at all.. it wont accept eith of the following generated by Google maps.

NOT WORKING <iframe src=”https://www.google.com/maps/embed?pb=\\1m8\\1d2162.649271850534\\3d57.17724198169764\\1i1024\\4f13.1\\3m2\\2suk!4v1395241624335” width=”1200” height=”406” frameborder=”0” style=”border:0”></iframe>

NOT WORKING https://www.google.co.uk/maps/@57.177242,-2.1025224,17z

Discovered the format requires the iframe and the reference at the end relating to size removed. Found this through trial and error. Example below for anyone else thats looking to put thier map location into the vinilo theme’s contact page.

EXACT code from GOOGLE MAPS.COM <iframe src=”https://www.google.com/maps/embed?pb=\\1m12\\1d1081.3337850841262\\3d57.17692928699162\\1f0\\3f0\\1i1024\\4f13.1\\1m22sAberdeen+Development+Consultants\\3m2\\2suk!4v1395242338458” width=”600” height=”450” frameborder=”0” style=”border:0”></iframe>

CODE THAT WORKS IN VINILO THEME CONTACT PAGE https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d1081.3337850841262!2d-2.1005983951065063!3d57.17692928699162!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x0%3A0x5911ad9debb8a386!2sAberdeen+Development+Consultants!5e0!3m2!1sen!2suk!4v1395242338458 TESTED & NOW WORKING ON LIVE SITE..!

Question regarding SUBSCRIBE form box. Subscriptions point to the following page by default.


How can we change this… there are not options available in the Subscribe e-mail zone to be able to change this…?


Hi there… still waiting for reply. we emailed you a few days ago now. I do appreciate that you are probably very busy . just wondering if you received the email listing the items we needed you help with as have not heard back from yet.

Kind regards


Dear friend, I have your email with all that you need, do not worry I will help you in anything you need.



HI replaced the url with our own mail chimp url in the theme functions.php file and the subscription form now works perfectly. I have given you 5 Stars. The template looks good and a lot of work has gone into it to make it look so good. Well done..!

Sorry that it has come to this, but the support for this template is absolutely terrible. You really need to get a ticket system of some sort because this email thing isn’t working.

I’ve got 3 emails containing 3 different question. You’ve responded to only one of these where you are basically asking me to repeat the question??

- We're unable to get the frontslider to become properly responsive. 
- Links in the slider?
- Creating a new page doesn't keep the content inside the "frame" of the site. How do we resolve this??

We were also wondering where to edit the color scheme of the site, so instead of providing us with the proper CSS reference they ask for admin credentials.

This theme is so locked that you can’t create anything other that the pages they have already set up for you through a style configuration in the admin panel. The content is created through the theme options and not pages. Which is a bit awkward. Creating a page with content will not format it correctly as stated further up.

It’s really difficult helping our client setting up this theme with the lack of support.


Dear friend to all our greetings, we reviewed the support and we have not seen any mail with your name asking a question.

The support helps customers solve all their problems, and we will help you resolve any problems you have with the site.

Please write to: support@freedesigns.me

and put in the subject “ITKweb” to know it’s you.

waiting for your reply