CraftedPixels

CraftedPixels supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from CraftedPixels:

As of October 25, 2013 all support will be offered exclusively through our
Support Forum

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IMPORTANT:
We are relocating to Berlin, Germany!

Unfortunately that means that for the next 2-3 months until we settle our offices at the new location, support will not be available. All support requests received after 17th February 2015 will be answered after the relocation process will be complete. We are sorry for any inconveniences.

UPDATE 23 April: Support is available starting 21 April, but some delays in answering may be expected occasionally.

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Please note that support is offered for verified customers only, and is limited to questions regarding problems/issues with our themes/templates.

We are not able to provide support for:
  • customizations and/or rudeness – We don’t negotiate with “terrorists”. We know some of you are using the TF rating system to intimidate authors into doing what you want, when you want it or you leave a bad rating, but this won’t fly with everyone. We always fix bugs promptly or help you with your issues, but we will not be blackmailed into doing free customizations or tolerating any rudeness from you.
  • third-party plugins (also we cannot guarantee compatibility with any external plugins you may use);
  • customizations made by a third-party (and we cannot be held responsible for any inconveniences these kind of modifications may produce).

Thank you.

Have a great day.

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