An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by erwin_schro

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from erwin_schro:

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues, no guarantee but I’ll do my best.
  • Providing updates to ensure compatibility with new software versions.

Item support does not include:

  • Customization and installation services
  • Support for third party extensions and plug-ins

Frequently Asked Questions

Q-1. Images in Portfolio module looks stretched in 21’’ and above monitor

A-1. For a good result in all resolutions, please prepare portfolio images with at least 545px wide and 344px height then in VisiaFolio set Image Thumbnail Width to 545 and Image Thumbnail Height to 344.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.