571 comments found

I am having issues with the home page. It is not allowing me to change my background image and just gives a blank page in the BG. The home editor doesnt select between slider, photo, or video. What can I do to fix this?

bitfade

Hello,

please send us your login details using the contact form on our profile and we will take a look at it asap.

Thanks

Which WPML version I need to buy for Visia theme?

Multilanguage Blog is ok or I need Multilanguage CMS?

http://wpml.org/purchase/

Thank you

bitfade

Hello,

blog version should be fine. If it’s not enough, you can easily upgrade your licence later.

_nf Purchased

Hi! Nice work! I would like to buy this theme but I have a couple of questions: 1) the folio section is made of n galleries grouped by category? 2) is it possible to directly link a single gallery for example in About section? or 3) is it possible to add a lighbox gallery for example in About section? Thanks in advance, Michela

bitfade

Hi while you can insert a text or image and give it a link which when clicked will take a visitor to a single project page of your choice, its not possible to insert a gallery (slider) into the about section.

Default-user
_nf Purchased

ok, thanks. another question: is it possible to change theme fonts and color?

bitfade

The primary theme color (red) and primary hover color (light red) can be changed using a color picker in the admin options panel. Other colors can be changed using css snippets inserted into the admin “custom css” field. Theme’s main font (Open Sans) can be changed via the admin. Google font library is supported.

Hi I have bought this theme and it says – Comprehensive browser based documentation.

Is there a PDF or how to guide for this theme anywhere?

Is see forums are here – http://support.pixelentity.com/ but looking for a how to guide if there is one for this theme? thanks

bitfade

Hi, Yes there is. Make sure you download the full package from your Envato downloads page, not just the installable theme download. Inside that package you will see a docs folder. Inside that folder you will find an index.html file, just open this in a browser.

DesignSQ Purchased

I think I am missing the gallery plugin associated with this theme? Can you let me know what it is and where I can get it?

bitfade

Hi, This theme does not use any plugins to function normally. What function are you referring to exactly? Can you show me an example in our demo site? http://visia.themes.pixelentity.com/

Hi pixelentity, I have upgraded to wordpress 4.1.1. but when I try to upload the visia theme it says it failed because the “The theme is missing the style.css stylesheet. Could you send me it or let me know what to do? Thank-you and as said, I love your theme. Shawn

bitfade

Hi, Please unzip the package first and inside it you will find the installable zip.

osaliki Purchased

Hey I’m having frustrating issues with the menu and other items do not want to show once I did the installation ..

Help please

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme
Flowmoon Purchased

Hi. why top menu button “Contact” not active when I do this (below)? “Hi, If you use ”#footer” as the url for a navigation item, once clicked by a user, the site will scroll there and the contact form will open automatically.”

bitfade

Can you share the url of your website?

osaliki Purchased
IM having a hugely frustrating issue with this Theme. I just recently purchased it. I installed it according to guidelines and still cant make it work. I do know WordPress well and I’m familiar with PHP but don’t seem to understand how this theme works. Please help, below is my site http://osaliki.com/
Default-user
osaliki Purchased

@bitfade—Since I haven’t been able to get helpful response from you nor I can get support from the forum, and I can’t seem to make this work, regardless of how many times I uninstall and re-install the theme, can I ask for a refund ..??

This has been a very painful, stressful and frustrating process and I’m not willing to continue trying nor I should keep expecting help from you or the forum …

Please respond

Thanks

bitfade

Hi, I replied to your initial comment within a couple of hours, asking a few questions because I didn’t fully understand your problem. The link you posted me was not even showing our theme. Then the weekend came along, during which time our support service is closed. I now see your new comments for the first time since the initial comment and you’re talking about stress and pain etc. Yet you haven’t even answered the questions I asked you in my very first reply. I never suggested that you uninstall and re-install your theme, because this generally does not solve anything.

If you would like one of our support team to help you, you should open a new thread in our support forums, you can find them here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme

If you would like to request a refund, contact Envato support, because authors don’t deal with purchasing or associated refunds etc.

Default-user
osaliki Purchased

Hi bitfade,

I have created a new threat, below is the link:

http://support.pixelentity.com/threads/13019-Issues-with-Visia-Theme?p=61492#post61492

Thanks

DesignSQ Purchased

I have this code showing up on my website.

Notice: Undefined variable: clientsarray in /hermes/bosoraweb111/b2739/nf.dsq/public_html/designsq.com/wp-content/themes/visia/pagecontent-clients.php on line 33

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme

Hi – My hosting provider alerted me that my website was suspended due to “spam messages sent from server through the script file”. “You are using updated version of CMS but not theme, the theme called “visia” based on the “petheme” framework that was last updated in 2013. The injected file was inside the install location for that theme, which would support that its a vulnerability in the theme thats being used.”

I signed up for your Support website but wasn’t sure how to post an issue. Can you assist urgently, please?

bitfade

Hello,

please download the latest version of the Visia theme from your ThemeForest account, go to Appearance -> themes in your WordPress dashboard, deactivate and delete the current Visia theme and install the latest version (no data will be lost).

When you do that, I would suggest installing one of the security plugins, for example this one: https://wordpress.org/plugins/better-wp-security/

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