500 comments found

Hi There, I downloaded the product when it first came out. Originally it had white icons. And all of a sudden my social media icons disappeared. Any thoughts on this to get the white icons back and the social media icons back?

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme
M3vb Purchased

Hi ! I tried to register in the support page but the system would not recognized my item purchased code. Yes, i looked carefully and entered the correct info. The theme has been bought for a client by somebody else and the client has been transfered to me. Is it because i am entering a different email address while i’m filling the application form to register that it is not working ? We have an issue with the gallery and we need to have it fixed. Thank you !

bitfade

Hi, There are 2 reasons why an item purchase code will not work, these are as follows:

1. The code is incorrect, ie. entered incorrectly or not valid in the first place.

2. The code has already been used to register on our support forums. Purchase codes can only be used one time.

Since you say that #1 above doesn’t apply to you, then you will need to find out if your client’s previous agent registered to our forums and if so, tell me either a username or an email address which would have been used to register, I can then grant you access to the existing account.

Seeing as your comment is not showing a “purchased” badge, this is the only way we will be able to help you, without you needing to buy the theme again.

I purchased the theme but I don´t know why the Contact information and the Contact Form have disappeared. Don´t know how to make them appear. Check my website:

http://www.carlotavidal.com
Default-user

Solved, I messed up with the style.css, now using custom.css to make changes

Hey, i got trouble since las WP uptade. The Sliders stop working…

How can i fix it.

Thank you.

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme

Hi, I’m planning to purchase this theme, looksgreat! questions: 1)will i be able to make the header transparent? 2) can i add multiple sliders on one page? (stacked vertically) Thanks

bitfade

Hi, You could make the header transparent using a custom css snippet. Unfortunately multiple sliders like you describe are not supported.

I love this theme! Very well organized.

Is it possible to modify the projects section of the homepage?

1. Remove the row of tags under the title

2. Start with the slider instead of the project names

Default-user

expanded project view, thanks!

bitfade

Hi, To start that section with an already expanded project (showing a slider) would require some custom work to the theme. There is no built in option for this.

Default-user

ok thanks.

Hello, two questions for this theme It’s possible to add plugins for google maps like https://wordpress.org/plugins/wp-google-maps/ or https://wordpress.org/plugins/wp-google-map-plugin/ and integrate them in the website? Then, it’s possible in the portfolio add custom download file? Thanks!

bitfade

Hi, We haven’t tested any map plugins, but providing they are well developed they should work without problems. They may need some layout or style work before they will gel nicely with the theme, but this is depending on your requirements and the features offered in the plugin. Same goes for a custom download feature for the portfolio if you intend to use a plugin for it. You could insert manual links into the project descriptions which point to a file for download on your server, this wouldn’t require a plugin.

Hello…before i buy… can i use my own icons for services and if i click on them can i link to another (sub)site ?

Thanks in advance

bitfade

Hi, Neither of those are default features of the theme, however check the support forum of the theme because i believe that they have both been requested by customers and the solutions can be found there:

Custom Icons: http://support.pixelentity.com/threads/3408-Custom-Icons-for-Services-SOLVED?highlight=service+icons

Service URLs: http://support.pixelentity.com/threads/7011-SOLVED-Service-icons-clickable-to-specified-URL?highlight=service+link

Hey, quick question. Is it possible to replace the headline on the homepage to an image instead of text? I’d like to put a company logo there.

Much thanks-

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme

Hi, I purchased the the Visia theme and I am trying to register on the support forum. I have entered the Item purchase code correctly and that purchase code has not been previously used to register an account on the forum, yet the system will not accept our purchase code. Thanks.

bitfade

Hi, Send them to us using the contact form in the lower right side of this page: http://themeforest.net/user/bitfade

Default-user

Hi, I sent the the original username and email address using the contact form. Is there any update?

bitfade

Hi, I haven’t see an email from you. Please try again to helpdesk[at]pixelentity[dot]com

I have finished with putting my site together, but the only problem is the email contact form. every time i test it, i fill out all of the fields and then i get an error that tells me “Error! Please validate your fields” even though everything is filled out correctly. why is this happening. its telling me that after the ”@” there should not be a ”.” following this. this doesnt make any sense

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme

How do I insert a custom page on the main page? Like to put a session with a video and a session with a new photo gallery.

bitfade

Hi, Please review the help documentation which is included with the theme, this will explain how to add/remove/reorder pages/sections within the single page layout.

webpills Purchased

hi it’s possible to stop the video in homepage when was click on a menu link? it’s for saving performance.

thanks

bitfade

Hi, Unfortunately no without custom work to the theme to implement this feature.

Hi, Pre Purchase question,

I would like to know if we can add the Ultimate Addons for Visual Composer Plug Inn.

Thank you, Consuelo

bitfade

Hi, This theme does not support the Visual Composer plugin.

Hello,

I purchased the web version of the template and really enjoy it. But the lack of an easy blogging CMS has made it a feature I miss. I have two questions:

1) Will the wordpress version of the same theme be just as easily visually customizable as it’s web counterpart? (I’ve only dabbled in WP, but I know WP uses “themes” that you install so I don’t know the logistics of it)

2) I assume unlike the web version of Visia, the blogging section is easily manageable through WP’s CMS?

Thank you.

bitfade

Hi,

1. That depends on what you want to customize. Simple style changes are easily done using a custom CSS field in the theme admin. But layout changes are not as easy as in the html version because the layouts are generated by php.

2. Yes.

Double post, sorry.

Hi, another PRE PURCHASE question

Is it possible to import a blog that its in Wordpress?

thank you,

bitfade

Hi, you would use an import plugin, check online for ideas/tutorials.

Hi there – I purchase Rework a while back (no longer supported) and need to upgrade my site (studiochartreuse.ca)

I’m thinking of purchasing the Visia theme. Can you let me know how easy it is to do a global color change to: #aab300.

Are child themes supported/easy to set up?

Thanks, Lisa

T

bitfade

Hi Lisa,

Yes could themes are supported and are easy to setup. Regarding the color change. The primary and primary hover color are available to be changed via the theme options panel using a color picker. The current colors being red and light red. So if you just wish to globally change those, its easy. If you wish to change the colors of other items it will require a small bit of custom css to be pasted into the custom css field also found in the theme options panel.

Good morning, the email form is not coming in my inbox. I put in the right pane email, but the email does not arrive in my inbox and spam folder is not on. What do I do? Thanks

bitfade

Hi,

Please head over to our support forum for this theme, open a new thread about this issue and include a link to your page. One of our guys will take a look.

You can find the forum for this theme here: http://support.pixelentity.com/forums/41-Visia-WordPress-Theme

Hi. (I precise that I have opened a thread in the forum. But Nobody answered)

My portfolio does NOT work. It used to Work perfectly. But now, when I click on a projet, nothing happens. and i didn’t change anything in between.

I am not the only one suffering from this problem. my site : www.jefferson-lellouche.Com

Could you please do or explain something ? It starts being complicated toward my customers. Thanks

Default-user

Hi. It works again, but i didn’t do anything ! What’s the matter ? Where does it come from ? thanks.

Default-user

And Now… It stopped working again. Could you please explain what’s happening ? I start getting a little crazy. Thanks

bitfade

Hi there,

This issue is happening because you are using both www and non-www version of your url. It works if you visit http://jefferson-lellouche.Com but does not if you visit http://www.jefferson-lellouche.Com

In your hosting control panel, you need to set up a redirection from the one that works to the other which does not and the problem will be solved. For example your hosting panel has your website address as http://jefferson-lellouche.Com , while you are loading your page on http://www.jefferson-lellouche.Com , which is then trying to load things like projects from the other domain and is running into cross-domain restrictions, hence them not appearing.

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