An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by webPentagon

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from webPentagon:

NEED SUPPORT? PLEASE MAIL US THROUGH OUR THEME FOREST PROFILE !

We have a support team for our users. Please post a message through our Themeforest Profile; we will be right with you! Support questions are answered within 24-48 hours Saturday-Thursday.

Please Note: Support is limited to questions regarding the theme’s features or problems with the theme. To provide support for code customization or third-party plugins, charge will be applied.

happy relation with Web Pentagon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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