56 comments found

The navigation menu on my website suddenly disappeared. When I tried to re-add it, the menu tabs were showing vertically instead of horizontally as it did previously and as it does in the demo. Please advise on how I can correct the menu so that it shows as it does in the demo.

Default-user

Thanks for the quick response….sending the login info now

webunderdog

You should be good to go now. I believe you changed the name in the swmenu component which caused the swmenu module to lose its XML data. I reinstalled the module and it appears to be in order now. If you need further assistance, just give us a shout through our profile. We receive those messages quicker.

Default-user

thank you so much!

shrekbc Purchased

Hi, my website use Vitality template. Today, my site display the ICANN verification Notification on my home page. I think it’s come from the Plimun slider please help me fix this issue

Default-user
shrekbc Purchased

how can i verify/update contact details?

webunderdog

Your domain registrar or hosting provider where you purchased the product will have that information. You might browse their support section or perform a web search instead of waiting for a response from customer service.

Do you have a Wordpress Version of this theme?

webunderdog

Thanks for your interest. Unfortunately, we do not have a WP version available. We will be happy to answer any of your questions for the Joomla 3 version prior or after purchase. We’re always available for support.

kaniosc Purchased

I am trying to install the template in localhost, I follow all the instructions and I am getting the follow message “The template for this display is not available. Please contact a Site administrator”. Please help!

Hi I have problem when I install this theme, this is my url:http://skinrepair.com.sg/installation/index.php# i cant finish install. Can you help me check asap?! thank you :)

webunderdog

We have responded by email. Please see the link that we included and also make sure that your server meets the minimum requirements for Joomla 3 CMS. If you have any questions, simply reply to our email and we’ll get in touch as soon as possible. – thank you

Major issue was resolved within an hour. This company gave the best support I have ever had on ThemeForest. I am totally impressed.

Can you tell me where the css code is for the menu. The font size in the menu was too small so I enlarged it in the djmenu_fx.css file and now I have to fix the @media query for the ipad.

Thanks

webunderdog

The css code for the dj menu is managed through those extension files > assets > css > djmenu_fx.css and djmenu.css. The core bootstrap files are contained within the media > jui > css files. Any edits you make to these files will be altered if/when you perform a Joomla update. Be sure to make a backup/copy before you update…

Hi, am looking at the Vitality template to purchase and I consider the font size used is too small. Can this be enlarged easily through the css and if so can where in the css would this be found. Thanks.

webunderdog

Yes, the font size can easily be managed through CSS or the style.css file. Typically, you can change the main font size in the body tag, the page titles through the H1-H5 tags, and individual module positions by their module style class suffix. We could be more specific, but we would need to know exactly what you intend to change. There are many web developer add-ons for web browsers that can assist you on in finding which line of code needs to be edited in the stylesheet. You can try the web developer add-on for Chrome or Firefox. Thanks for your interest.

Default-user

Thank you for your response.

If you have, can I get this template in normal, html template to make a WordPress theme easily from it?

webunderdog

Unfortunately, we do not have this template available in HTML. Unlike WordPress, Joomla only requires one page layout and we only have the home page PSD in our download package as a result. We cannot grant you permission to convert our existing theme to another CMS. Please be careful of any copyright infringement possibilities if you decide to continue in that direction. Please let us know if we can assist you with the Joomla version.

How do I remove the “Vitality Theme” from the contact email?

webunderdog

Contact form: You may need to change the site name/email from in the global configurations. If you mean the title above the map on the contact page, that is part of the article in content > article manager > “Contact Us – Vitality Salon & Spa” ~Thank You

ssdk Purchased

Hello, I want to install the theme, but during the joomla installation it breaks up when “creating database tables” and goes back to step 3 of the joomla installation. Why the standard-quickstart does not work?

webunderdog

This is a common with the standard quickstart installation due to your server configurations regarding your php.ini and .htaccess file. Please see this article http://bit.ly/1gS5AcL for more information. If you would like to navigate around this, please try the Akeeba Backup version installation. This is the method we would use if you asked us for installation assistance. If you still need assistance, please send us URL, FTP login, and database information through our profile page form.

Default-user
ssdk Purchased

Yes it works after changing php.ini and .htacces file. Thanks a lot for your fast answer.

atmoweb Purchased

Hi Webdog, is the template compatible to joomla 3.3.x?

Is there a way to increse the size of the normal text, on mac or retina-displays the text could be to small for “older” people ;) ...

Thanks for your reply …

webunderdog

Thank you for your purchase. To make this theme compatible with Joomla 3.3+, you will need to do the following:

The new Joomla core update has a newer version of Bootstrap files that manage the front-end and admin template. To correct the issue, please locate the files in our standard installation quickstart package located in /media/jui/css/ and re-upload them to your file manager or server in the same location. You must move all files located within this CSS folder. Once you have done that, you might have to clear your browser cache, but the problem will be resolved. Apologies for the inconvenience.

As for the font size, you will need to open the style.css for the template color style you are using found in templates/yourcolorstyle/css/style.css and adjust as necessary. The main text size will mostly fall under the body tag at the top. You can adjust as necessary here. Some positions may have their own independent settings. This is where a css selector tool will be very helpful. We recommend the web developer add-on for Firefox or Chrome if you don’t have your own already.

Hallo , could you help us SAP, we have big difficulties to install the template, at the end, joomla 3. the Database doesn’t connect…our server meets the minimum requirements for Joomla 3 CMS. I could give You more information by email.. Thanks in Advance..

Hello, question, does it contains a layered psd of home page? thank you damiano

webunderdog

Thank you for your interest. It does contain a “general” layered home page layout PSD. It does not contain a highly detailed PSD with content as on ThemeForest’s PSD section: http://themeforest.net/category/psd-templates

ssdk Purchased

Hey, I want to integrate gcalender. But if I install the plugin, I only get a white display. Nothing more. Do you know the reason why?

Thank you for your fast response.

webunderdog

The blank white page is the result of a PHP error. There’s no way for us to determine what the error is on the page. You’re going to have to set your display errors to on/simple and then it will display text to let you know where the error is located. If this is only on one page, it is likely a problem with that specific extension. There are a number of Google Calendar extensions in the JED, give another a chance really quick and see if you have the same result.

ssdk Purchased

Hey, if you open the site with chrome or firefox, the size is normal. But if you open it with internet explorer (version 11 [11.0.9600.17420]), everything is much smaller. Do you know why?

Thank you for your response

webunderdog

All appears in order on our IE11 version. Can you take a screenshot and send it to us to support@webunderdog.com? Have you tried our demo website – http://vitality2.webunderdog.net? Have you updated the core recently? Feel free to send us a demo link if you have a live version. Thank you

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