An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, wptitans, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from wptitans:
Thank you for purchasing one of our Premium WordPress Themes and Plugins. We’re extremely fond of our customers; your patronage is what keeps WPTitans going!
The WPTitans Forum is a free support forum with registration. Monitored Monday through Friday, from 10:00am to 9:00pm Central European Time. We do our best to respond within 48 hours from the time you enter your request, although the response is often the first 24 hours. We appreciate your patience.
Regretfully, we cannot provide support for installation, administration or customization of the native WordPress platform, 3rd party plugins or other WordPress themes or plugins. Our support covers the installation of WPTitan Premium WordPress Themes and Plugins, as well as bug fixes and packaged theme features.
Thank you for reading. We appreciate your cooperation in making our forums friendly and helpful. Enjoy your WPTitans products!
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.