62 comments found

Hi ! Thanks for this amazing theme ! 1 issue : I can’t create any account on forum support page… Could you help please ?

Quentin

bluthemes_

Hi, We just moved our server from Iceland to Digital Ocean in New York and we’re still ironing out some issues with the transfer. It should be all up and running later today. I’m sorry for the inconvenience.

quentin64800

no problem ! It seems it works now : my account is created. But my purchase code doesn’t work…

bluthemes_

Hi, This should work now. we had some issues with the verification code on our site which is now fixed.

Be Aware, for all those looking to purchase this… there is virtually zero support for this theme on the company forums. There are questions that were asked almost a month ago with no response. Sometimes it happens at random, but mostly nothing will come of your questions.

If you’re looking to buy a theme that comes with exceptional support… look at another portfolio.

sincerely,

A buyer, and former fan

bluthemes_

Hi oldschool101, sorry for the lack of support, we have been struggling with our business for the last few months and unfortunately needed to scale back and put more emphasis on custom projects. We are trying to keep up with the support forums right now and are tackling the tickets one by one. We scan the tickets though, looking for theme-breaking bugs & we prioritize them appropriately, the theme is not flawed in any way we know of and we take care to update the theme if problems arise.

I hope you understand where we are coming from, we don’t mean to ignore issues, there are simply only two of us right now and we are having a hard time keeping up with the support of all our themes, updating them & releasing new themes, but we are cleaning everything up right now and trying to make up for the time lost.

Best Regards, Arnar from Bluthemes.

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