An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by VibeThemes
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I just bought the theme, what should I do now? How do I install the theme ? How do I setup the sample data ?
Refer to our video tutorial : How to get started with Vizard. http://vibethemes.com/forums/showthread.php?1027-Setting-Up-Vizard-WordPress-Theme
Where is the documentation for this theme ?
We’ve done comprehensive documentation for this theme. You can find all the documentation here: http://vibethemes.com/forums/forumdisplay.php?60-Documentation-amp-Tutorials We regularly update our documentation and add custom Tutorials where ever required.
How do I setup the theme like in Demo ?
Please refer to the following link in our documentation : http://vibethemes.com/forums/showthread.php?1027-Setting-Up-Vizard-WordPress-Theme
Also note that the images used in demo are copyrighted and are not allowed to be distributed, so the sample data contains different images.
Facing issues with the Theme ?
I humbly request all purchasers of this theme to Please create a support request here : http://vibethemes.com/forums/forumdisplay.php?55-Vizard
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.