77 comments found

Leyte Purchased

Geez, sent you a message one week ago and no reply. Posted a question here 3 days ago, and still no reply.

Do you even support your work any longer or are we all on our own? If this is how you support your customers, then I will have to stop buying your templates.

Default-user
Leyte Purchased

In your original default template of the index.html file, if lines 224 -288 ( is removed, then the slides that start on line 92 will not work. The same is true on the general-page.html as well. Try it yourself by removing lines 224 – 288 and you will see the the slider images will not load in the content section of the page.

I do not know why the slidingfooter section is necessary for the upper slides to work when the JS files remain in place. Hopefully, you can explain why and offer a fix for this.

Thanks…

UDTHEMES

Hi Leyte,

If you’re not using the sliding footer you need to exclude the script in the header on line 23. Simply delete <script src=”js/slidingFooter.js”></script>

Please join us in the support forum if you need more help with this and we’ll be glad to assist.

Best Regards,

Default-user
Leyte Purchased

That worked! Thanks…

Leyte Purchased

I took your advice and logged into your support forum so I could ask how to make some service tabs for the services page. Many templates include tabs, but since this one didn’t, I was hoping you would offer some help.

I posted my request on Sep 11th, but I got no response from you. On Sep 14th, I bumped up my support request again asking for some help, but again no response.

Should I continue to expect that I will not be getting any support?

UDTHEMES

Hi Leyte,

We sincerely apologize for missing your thread in the forum. I’m personally going to respond to your post in the forum right away.

Best Regards,

Leyte Purchased

Why is it so difficult to get support? Once again I posted a request for a problem with this template and like the previous time, it has gone unanswered for three days.

So, I’ll ask it here again in public as this seems to be the only way to get some help!

On the Voltage general-page.html page, when you hover over any portion on the left side of the content page, the hover effect is enabled on everything, the slider images above, the text and the single image below. I would think that when you mouse over any portion of the text, the hover effect should NOT go into effect. It should only go into effect with the mouse is over either the slider at the top of the page, or the single image (img/the-team.jpg) at the bottom.

Can you please determine why the whole left side of the page has hover effect and offer a fix?

UDTHEMES

Hi Leyte,

Your request has been responded to in the forum.

The reason you’ve been facing delays is because our support system wasn’t sending us notifications upon new requests in that category. This should now be fixed.

Best Regards,

I just wanted to say I recently launched this theme! I had NOOOO problems and it’s such a winner! Good job.

UDTHEMES

Awesome, appreciate the comment !

I have a question, I am looking to purchase one of your themes, and I notice that the wordpress version are cheaper than the HTML versions, is wordpress easier to work with than html? I am asking this because I do know HTML but I don’t know if the wordpress version would be easier for me to build. Thank you

UDTHEMES

Hi there,

The WP is easy to set up and you can modify pretty much all aspects of the theme using the Foundry Theme Options Panel. If you know HTML and PHP you’ll have not problem in customizing the WP version further.

Best

Hello, this is a great template, I have two questions,

I have a tall logo, how can i raise the logo without changing the position of the menu?

How can i make the menu two rows, (for example 4 on top and for on bottom.) Thanks!

UDTHEMES

Hi there,

Please join us in our support forum and we’ll be happy to help.

The support forum is located at http://support.udfrance.com Note that all discussions are hidden until you login.

To access the forum you will need your Item Purchase Code. (Here’s how you can find that:http://cl.ly/451W2o2h1M0V2n290U0p/)

Best,

On the sidebar sliding images, i dont want it to be greyed out before you hover over it. I already found the overlay.png, i need to find another setting somewhere where there is no greying of image before you rollover..please help…. I posted this is support also, hopefully i will hear back

On the sidebar sliding images, i dont want it to be greyed out before you hover over it. I already found the overlay.png, i need to find another setting somewhere where there is no greying of image before you rollover..please help…. I posted this is support also, hopefully i will hear back

I figured it out. it was in voltage slideshow .js ….. YOU GUYS DONT HAVE ANY SUPPORT !!??

UDTHEMES

Hi there,

this questions was answered on the 28 of Nov. Please see:

http://support.udfrance.com/discussion/2066/sliding-sidebar-no-hover-fading-

Best,

How do you center the nav menu?

UDTHEMES

Hi there,

Please join us in our support forum and we’ll be happy to help.

The support forum is located at http://support.udfrance.com Note that all discussions are hidden until you login.

To access the forum you will need your Item Purchase Code. (Here’s how you can find that: http://cl.ly/451W2o2h1M0V2n290U0p/)

Best ,

I did Join and i added the question here and there at the same time. No response there…

Dear Voltage, At the Slider the youtube plugin doesn´t have an X for closing the video, it this posible???

Greetings

simy Purchased

is it possible to have the vimeo video play within the website in a window instead of it being just a link?

UDTHEMES

Please see response below.

Best Regards,

simy Purchased

is it possible to have the vimeo video play within the website in a window instead of it being just a link?

UDTHEMES

Hi simy,

Not sure what you mean by “instead of it being just a link” but here’s an example of a Vimeo video embedded on a page http://demo.udfrance.com/voltage/html/white/folio-individual-3.html Is that what you meant?

Please join us in our new support and we’ll help you out. The support forum is located at support.udthemes.com Note that you can only post once you are logged in. Keep in mind that support is open Mon-Fri.

To access the forum you will need your Item Purchase Code. (Click Here to see how you find it)

Hi Twitter plugin doesn´t work!!! Do you have the solution? Thank you

lizzard86 Purchased

How do I change the BG color behind the header?

UDTHEMES

Hi lizzard86,

Please join us in our Support Forum. The support forum is located at support.udthemes.com Note that you can only post once you are logged in. Keep in mind that support is open Mon-Fri.

To access the forum you will need your Item Purchase Code. (Click Here to see how you find it).

Best,

lizzard86 Purchased

How do I make the vimeo play on mobile devices?

UDTHEMES

Hi lizzard86,

Please join us in our Support Forum. The support forum is located at support.udthemes.com Note that you can only post once you are logged in. Keep in mind that support is open Mon-Fri.

To access the forum you will need your Item Purchase Code. (Click Here to see how you find it).

Best,

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