An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by VibeThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from VibeThemes:

We provide support through all means ( in priority) :
1. Forums ( http://vibethemes.com/forums/ ) Response Time : 24-48hrs
2. Email ( support@vibethemes.com ) Response Time : 3-7 days
3. ThemeForest contact form.

We encourage our buyers to use the support forum as it is searchable and you can easily find other variations and already solved queries of other buyers.

Frequently Asked Questions

How to configure Twitter account ?

1. Create a new widget in Twitter from : https://twitter.com/settings/widgets
2. Now, edit the widget and look for the URL which should be of this order: https://twitter.com/settings/widgets/1234XXX/edit
3. Copy the number : 1234XXX
4. Edit the custom.js file in the VonePage package and locate the line :
twitterFetcher.fetch('404258XXX', 'tweet', 1, true);

replace the above number 404258XXX with your widget id.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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