An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Is the contact form working?
Is this theme responsive?
Are the filter and search working?
No, because this is a HTML version. You’ll need to either develop it on your own or purchase the WordPress version. (Can’t share the link for the WP version here I’m afraid because it is not sold on ThemeForest)
Do you offer support for this theme?
Yes, we offer support exclusively on our dedicated support forum. We will not offer support here in the comments. We want to keep all support in one place because in this way we will be able to help you faster and more efficient and the forum will be easier to follow by others that might have the same question or issue.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.