An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by vivantdesigns.

Frequently Asked Questions

After I make a purchase on this template, simply open it with Chrome. nothing display on the main area.

But it works ok with Firefox and IE.

is it a bug?

Answered by mulleto:
For those who have problems displaying this theme in CHROME, calling the pages from your file system won’t work. You’ll need to call them through your web server; I have no idea why this behavior shows in Chrome only, but thats what it is.

I can’t get the value form using a method=”post”.. when load the page, all values and session variables disappear

I have problems figuring out how to create a form that sends the data via post to a php-file and display some response afterwards (e.g. a “Thank you for your submission” page).

Answered by guicara
the easiest way is to use AJAX and JSON . For example, in your “view” file, where you have your form:
<form id="foo" action="your_script.php" ...>
    <input type="text" name="bar" />
    ...
</form>
The jQuery / Ajax part (to put also in the view file):
$('#foo').submit(function(){
    var dataForm = $(this).serialize();
    var urlForm = $(this).attr('action');

    $.ajax({
        type: 'POST',
        url: urlForm,
        data: dataForm,
        dataType: 'json',
        success: function(msg) {
            if (msg.success)
                alert(msg.text);
            else
                alert("Something's wrong!");
        }
    });

    return false; // for not reload the page
});
Finally, you just have to complete your PHP script by something like that:
// For example, get a POST var:
$bar = $_POST['bar'];

// Do everything else (eg. add data to BDD, send email, etc...)

// Display the answer
$message = array(
    'text'         => 'Ok! Everything is allright!',
    'success'      => TRUE
);

echo json_encode($message);
exit;

got gradient issues on IE (using .NET)

Answered by cihanucar
For .NET folks who have gradient issues on IE, here is the solution: MVC3 solution: http://pastebin.com/23QTU8ga Web Forms solution: http://pastebin.com/jqKx9enX

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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