An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by marcinsz101

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from marcinsz101:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for Prestashop bugs

Frequently Asked Questions

How to get the support

My shop look bad on Internet Explorer

You have to enable CCC for CSS and JS under Advanced parametrs > performance. If after that do not work please create “cache” folder in themes/warehouse with chmod 777 permissions

Mega menu showing only home icon

Go to modules > mega menu > configure. Then you have to add some menu tabs and fill label for all languages which you use. You also have to configure menu for mobile devices(responsive)

How to make translations

Translation

  • Login to your back-office and go to “ localization ” → “ Translations ”.1

  • 1. Warehouse Theme Translation

  • select front office Translation

  • select warehouse

  • than click to language flag.

  • 3. Installed Module

  • Select installed Module translations

  • Select warehouse

  • Than click to language flag

  • 4. E-mails

  • Email templates translations translations

  • Select warehouse

  • Than click to language flag

  • Theme installer gives me error

    1. Make shure that you uploading theme .zip, not full zip package from themeforest 2.Connect to your FTP server and check the CHMOD of the folder: your_eshop/modules/themeinstallator/import and set it to 777. Try to import. 3. Increase max upload size in php configuration

    How to check theme version

    Go to modules, find themeeditor module. Themeeedior module is also version of theme

    When to contact Envato Support

    Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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