An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, iqit-commerce, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from iqit-commerce:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for Prestashop bugs

Please sign in to contact this author.

Frequently Asked Questions

How to get the support

Contact using form here:

In message, please write:
- your prestashop version
- your theme verion(themeedtior module version is theme verion)
- ftp and backoffice access data maybe helpfull too

My shop look bad on Internet Explorer

You have to enable CCC for CSS and JS under Advanced parametrs > performance. If after that do not work please create “cache” folder in themes/warehouse with chmod 777 permissions

How to make translations

You can use default prestashop translation: Extract downloaded package and change theme name from “default-bootstrap” to “warehouse” and then upload it on ftp

Login to your back-office and go to “ localization ” → “ Translations ”.

1. Warehouse Theme Translation

  • select front office Translation
  • select warehouse
  • than click to language flag.

2. Installed Module

  • Select installed Module translations
  • Select warehouse(for blocklayered_mod module select core(not theme)
  • Select language and click modify button
*Product sliders module, you have to translate product-slider.tpl(follow 1. Warehouse Theme Translation)

4. E-mails

  • In themes/warehouse/mails create folder with your language iso code.
  • Copy all mails from themes/warehouse/mails/en to newly created folder
  • Use some offline html editor to translate, Do not use prestashop translation tool becouse currently it is bugged for e-mails

Theme installer gives me error

1. Make shure that you uploading theme .zip, not full zip package from themeforest
2. Connect to your FTP server and check the CHMOD of the folder: your_eshop/themes and set it to 777. Try to import.
3. Increase max upload size in php configuration
4. If non of this help then using ftp client copy to your_eshop/themes then instead uploading in installer select in from ftp

How to check theme version

Go to modules, find themeeditor module. Themeeedior module is also version of theme

I have a problem with module

For example: menu do not show on 100% width, slider do not show on 100% width, facbook slide not showed, slide in top content not working etc.

Start from reinstalling module, in 90% cases it will fix your problem

How to setup columns in warehouse?

Ho to themeeditor module configuration, > GLOBAL DESIGN OPTIONS > Columns configuration

Product page lookes messy, like without css styling

Two possible way to solve

1. Install productcomments module
2. Uninstall ratingsproductlist module

Blog module not working(404 page)

Everyone who has 404 error problem, this may be caused by:

1. external module who removes ID from URL

2. AgileMultipleVender (fixed in newest version)

3. module is not hooked into moduleRoutes

The most popular thing is #3 but solution is pretty simple, just reinstall the module and everything should working good.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.