An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, mattbrett, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from mattbrett:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

WordPress says the theme is broken, and the stylesheet is missing.

The zip file you downloaded from ThemeForest contains more than just the theme files. Unzip the file, and read the installation-instructions.txt document. If you are only able to install a theme by uploading to WP-Admin, there’s a zip of the theme files only in the www-zip directory.

I have a custom logo which is a transparent image, and I can see the site name in plain text under it. Why?

That’s happening because I use an image replacement technique for the logo, which drops an image over top of the text. With the image being transparent, you can see the text behind it.

It can be fixed pretty easily by adding a negative indent to the logo’s text. This will make it appear way to the left, out of visible range. Add the following to the head include section of Theme Settings.

<style type="text/css">
  #logo-custom {
      text-indent: -9999px;
  }
</style>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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