This author will respond to buyers' questions and provides limited support through their own support system.
The only place to get support for my themes is at my websites support forum: http://danyduchaine.com/forum
Support forum for Live Composer is located at livecomposerplugin.com/forum
The reason I have choosen to use my own forum are quite simple:
Themeforest support threads are not searchable. Since most questions are asked over and over again a searchable forum will make it possible that you dont even need to wait for my response, because its already there.
Second Reason: people can’t respond to each other at themeforest to help each other out, while I am busy with other tasks.
Third Reason: it is very inconvenient for me to check multiple places if support requests where made (here at themeforest, my themeforest mail account, my websites mail account, twitter etc) Therefore I decided to channel those requests at one place and make it available to everyone so all of you guys can benefit.
Best regards Dany.