31 comments found

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
owarren Purchased

I do not have anything in my folder that says documentation. I see an index.html which honestly is not that helpful. How do I set the countdown to work?

Chimpstudio

Please create a ticket at http://chimpstudio.co.uk/support. Support team will set things right for you.

owarren
owarren Purchased

i did.

Chimpstudio

I have checked it with support team. Your ticket number is 296548 and it will be responded as soon as possible.

owarren
owarren Purchased

Ok. The person who is helping me.. FIONA? She is NOT helpful at all. her answers are very general and not to detailed. Can I request someone else help me?

owarren
owarren Purchased

like how to I get the guest book and contact form to work? How come they dont work automatically?

Chimpstudio

I respect your opinion more than anything as you are a respected client. But after investigating the things, I found following;

These are your questions there at support <How do I set up the contact form? The homepage slider not auto playing. It only plays once I click on the right arrow. How do I fix this? How do I set up the guest book?>

And these are answers <1. This is a html template you need to add php functionality in it to make contact form functional. 2. To make home page slider auto, I need your site link and ftp detail of the link. 3. For the guest book you need to add the list of your guests in same html format as we added in the guests html file.>

What is so ordinary in it that is not understandable?

owarren
owarren Purchased

What does any of that even mean? Look at her first response to the question i had about the countdown..

1. This is a html template you need to add php functionality in it to make contact form functional.

WHAT DOES THAT MEAN? How do i add PHP functionality? Does that mean this function is not built in to the theme already?

3. For the guest book you need to add the list of your guests in same html format as we added in the guests html file.>

WHAT DOES THAT MEAN? WHat list of my guests? Why would I need to add a list for them to sign a guest book? I am very confused.

Chimpstudio

With due respect, allow me to tell you that you have bought a HTML template. It is a common reality that an HTML template never have working contact form unless php functionality is added. And php functions are never default part of a template, they are added through customization.

How come you can sign a guest unless you add it? And, for this very purpose of adding a guest, she told you to do it as we have done it in our template.

owarren
owarren Purchased

First. Please stop starting your sentence with due respect. The fact that you are starting it like that means you know what you are saying is rude.

Secondly, what you are saying makes no sense. Why did you show case all of that functionality if none if it is actually built in? That is VERY misleading. Do you mention any where in the description that the functionality shown is not actually included?

Lastly, what you are saying is not true. I have been a graphic designer for years and I have purchased HTML themes which have contact forms that work perfectly fine. I don’t need to add anything myself.

This is very disappointing and by the looks of it you are just as unhelpful as Fiona. It’s really a shame. I will contact Theme Forest and try to get my money back. This was really a waste of time. Because of your crappy documentation, I already had to pay my developer to configure the count down! Sorry both you and this theme get a huge thumbs down. Even the customer service I received is as crappy as this theme.

Chimpstudio

First, I assure you they were meant to respect you. Accept my deepest apology if you have taken my respectful words in other way. With that, I understand the deep “feelings” in your words and again ask your permission to say that I just told you what in real does exist. Please go through my whole wall and if you find me against the respect of my client, I will not mind apologizing as it does not make me down in any way. However, tell me if I can do anything to make things better for you?

owarren
owarren Purchased

Are you willing to add the functionality you displayed in the demo?

Chimpstudio

Let me see if it is demonstrated in demo, if it is there, I will do it for sure without any delay.

owarren
owarren Purchased

what does that mean?

Chimpstudio

I will add the functionality as soon as you provide me the ftp details of your site.

owarren
owarren Purchased

Sorry for my delay. We had a snow storm here. Where can I send you my FTP info?

Chimpstudio

Please if you can open a ticket at www.chimpstudio.co.uk/support/ and send over your FTP details, Thx

owarren
owarren Purchased

I uploaded the info a few days ago and no response. Can you please check on this?

owarren
owarren Purchased

havent heard anything.. I need to get the site launched so I will just pay someone to do it. Thanks

Chimpstudio

I understand your concern, I have added it to the task list of developer, you will be replied with contact form with in minimum possible time, hopefully today. Thank you for bearing with us.

owarren
owarren Purchased

Its fine, I have someone else working on it. THanks

Chimpstudio

That’s fine then.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I have the same problem, countdown don’t seem to work. How can I configure it?

Default-user

I can’t seem to find the Purchase Code, the reason why I can’t open a ticket for my issue

Chimpstudio

You can find purchase code in the download package and then create a ticket. Your issues needs to have a look into back end of your site. If you cannot do that, use our contact us form to provide your details.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
elbolek Purchased

hi, i wanna configure the countdown as well…but i canĀ“t create a ticket, your link doesn’t seem to work…can u help me?? it’s a bit urgent…

Default-user
elbolek Purchased

oh wait…your link it’s ok, my bad…

Default-user
elbolek Purchased

i can’t find the f*ckn “License Certificate” link…there’s another way to prove that i bought it?? please, i really need your help with that countdown u_u

Chimpstudio

Please see the package you download from Theme Forest, License file will be there. It will be in a text file.

Default-user
elbolek Purchased

i swear there’s no such file :(

Chimpstudio

A little change in dash board by Theme Forest. Now you can see the licence when you go into your Download area, and hover the download button there, a drop down will show you the licence. :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Chimpstudio

The other thread has been responded.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

When a person fills out the RSVP form, where does it go? Can it be stored in a back-end file?

Chimpstudio

It is an HTML form, it dos not go any where. To store it, you need to add PHP functionality for it.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
wongcp Purchased

Hi,

I’ve just purchased the item, and found that the countdown timer is still not working, as I see the others are saying in the comments.

Nevertheless, I see that it works on the demo, so I know I can figure out a way to make it work, but it took over an hour to troubleshoot, and at the end I had to view your demo code source and copy and paste the CSS and JS files to get it working

If you guys have a working demo, please do fix the source that you’re selling to match the functionality of the demo.

Otherwise, this is a very good looking theme and I’m very happy with it.

Chimpstudio

Thank you for your valued input. I am sure to go through demo and will find out any issue in it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
bleepdx Purchased

Hello-

I need help with a few issues when I view the site from a mobile phone.

1) The background image does not stretch all the way down vertically on the iphone 5s. It does fill the screen when viewing sideways.

2) The header names stretch too far and go off the screen. Do you have a recommendation on how to fix this? Maybe stack the names on top of each other instead of side by side?

Feel free to view my site at http://brandonandmelanie.us

Thank you, Brandon

Chimpstudio

I am afraid the Template has not been made responsive as it has been mentioned in its features that it has fixed layout. You need to put some developer to make it responsive.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I’ve problem with Internet Explorer and Image inside .

If the image is bigger IE don’t resize it! How can I fix it? Thanks

Default-user

solve: IE don’t support “max-width”, I’ve just replace it with: “width”

hope help someone!

Chimpstudio

:) Glade things are good at your side. Thank you for valued input though. It will surely help.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

nice work. Please do you have another version that work like example it show calenders of weddings or area country where weddings will be taking place.

Chimpstudio

Thank you for nice words. Yes, there are other theme in our portfolio with event listing option where you can show your events in the way you want.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi!

I cant manage to get the counter “ticking” live on my site, any ideas? It works properly except for the ticking part.

Thanks.

  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users

very nice work,good luck on sales;

Chimpstudio

Thank you for the nice words. :)

by
by
by
by
by
by