An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pixel-art-inc

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from pixel-art-inc:

Faced a problem? No worries – our premium class customer support service is always ready to help you.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Adding any extra feature that is not the part of item

We’re in GMT +5 and we aim to answer all questions within 24 hours in weekdays. Please note that the fastest way to obtain support is to submit a request via our online Help Desk: http://pixelartsupport.ticksy.com/.

Requests received via ThemeForest comments and personal messages or email can be not addressed at all!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Countdown timer is not working or showing or displaying NaN instead of the digits.

This happens due to wrong date and time format.

September 20, 2013 20:40:30

This is the proper date format.

How to remove the style switcher from the site?

go to Appearance >> Editor and than open the file header.php from files list in right side of editor and found this line

 <?php include('switcher/style_switcher.php'); ?>

of code and remove it. Save the editor and you are done.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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