An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by entiri
They will respond to buyers' questions via their own support system.Go to item support
Additional information from entiri:
entiri provides support via ENTIRI Support Forum.
Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.
Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post
Before posting, please ensure:
Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog. Your plugins are up to date & you’ve tested to make sure a plugin conflict isn’t the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
Thanks for purchasing our theme.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||11 April 13|
|Last Update||4 April 14|
|Compatible Browsers||IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 3|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files|
|Tags||bride, card, ceremony, elegant, event, fiance, gallery, gift, invitation, marriage, single page, wedding, wedding invite, wedding party|