An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, entiri, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from entiri:
entiri provides support via ENTIRI Support Forum.
Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.
Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post
Before posting, please ensure:
Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog. Your plugins are up to date & you’ve tested to make sure a plugin conflict isn’t the reason for your issue. Ifa plugin is indeed causing your issue, include the name of the plugin in the ticket.
Thanks for purchasing our theme.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.