An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by two2twelve
They will respond to buyers' questions via their own support system.Go to item support
Additional information from two2twelve:
Support for all of our themes is conducted through our private Two2Twelve support desk. Please read the following guidelines below which detail what our support does and does not cover.
Note that while we aim to provide a high level of efficient theme-related support this is a complimentary service that is not implied with your purchase and is limited to the following issues.
Our support covers the followingSome sample text:
- Responding to questions or problems regarding your item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Assistance with making your theme look like our demo
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
Before contacting support Our themes have been undergone a rigorous approval process and our live demo reflects (in look and functionality) exactly what you receive in your theme purchase. Detailed documentation is also included with your theme download. Many problems that arise are related to configurations in your hosting environment or misunderstanding of how to setup the theme. Before submitting a support ticket make sure you have done the following:
- Refer to the included documentation – the answers to most questions can be found here
- Check out our extensive knowledge-base – where you’ll find answers to many commonly asked questions
If for some reason need to request a refund please contact Envato directly. Authors do not handle refunds or replacements.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Attended a Community Meetup
- Elite Author
- Author was Featured
- Sold between 250 000 and 1 000 000 dollars
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 5-6 years
- Referred between 200 and 499 users
- United States
|Created||19 March 13|
|Last Update||22 April 13|
|Compatible Browsers||IE9, IE10, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files, PHP Files|
|Tags||announcement, bride, engagement, groom, html, invitation, marriage, mobile, modern, one-page, reception, registry, rsvp, wedding, wedlock|