737 comments found

Hello, I sent 2 mail already on support form but no answer. On my website this theme doesn’t work properly on almost all browsers. An other issue is that even if I loaded new pics for the slider, when I see the website, the old ones show. Please help http://massage-in-london.org.uk
BWThemes

Hi

We just answered your emails. It seems the images in your slider are broken.

Thanks!

We purchased the Wellness 1.5 version from Themeforest about 3 years ago, and would like to update to Wellness 2.0. Support said that I need to log in and download it from the downloads area, but the wellness theme isn’t in the downloads area, and I can’t find any record of it in out account statement online.

BWThemes

Hi,

You need to contact ThemeForest Support directly. We sell our theme on the ThemeForest marketplace here but do not control the transactions or account settings.

Thanks!

prembo Purchased

Hi,

Just wondering what your recommended upgrade method is? I am trying to update to from 1.6 to 2.0. Unzip & FTP to server?

Thank you very much.

BWThemes

Yes you have to uninstall the old theme and upload and install the new one via regular theme uploading procedure in wordpress. Please refer to documentation. These are notes about the update:

NOTE: Wellness Theme 2.0 is a major update with many new features. If you are running a site with Wellness 1.6 or less, you will need to fully un-install it and re-install this latest 2.0 version. Most of the settings will remain just as before, but you should note there will be some things you will need to re-configure, such as you may need to re-upload your logo using the Customize feature in WordPress.

NOTE: If you have changed any core PHP or CSS files of the theme, you will lose those changes, so upgrade only if you need to! Version 2.0 includes a Custom CSS area where you can provide CSS overrides without losing them in the future.

Default-user
prembo Purchased

Thank you.

CHANGING COLORS

How can I choose different (background)colors apart from the 4 color-scheme’s in theme options? I would like to pick my own colors.

BWThemes

Glad you found it, it was one of the theme’s biggest updates! The documentation is also updated if you need to reference it for the new features…

Thanks!

Default-user

Thanks for the tip!

Default-user

We never received a message about the update from 1.6 to 2.0. This should be sent to all buyers, would be nice to be able to update from the backend and for security reasons!

What is the “contact-form-fix” you mention in the latest update resume? Still looking for slective date-/time-picker fields, so we can set specific timeslots to choose from; is this possible now?

Default-user

Workes fine indeed; cheers! Hopefully we can find a plugin or iframe that fits and has the functionalities we want.

Default-user

Hello again, We found a reservation system that offers al the services we need, great news! The online service is embedded in the Wellness bookingform with an iframe. It workes fine, but a mobile screen in portrait position is to small for the service. Do you have any suggestions to make it look better? (see http://www.responsinator.com/?url=www.nr27.nl%2Ftestmap)

Cheers!

BWThemes

Hi there, this is where custom CSS and CSS overrides would come into play. Unfortunately this is beyond the scope of support for our theme. You would have to individually identify CSS elements (perhaps using google chrome inspector) and then create CSS overrides to match whatever needs you require. I am sorry we cannot be of further help.

I’m still working on optimising my wp site but I’m getting crippled by slow load times. I’ve got some images to optimize but pingdom shows the biggest problem is loading contact form 7! Load time for the site is 4.9 secs, if i disable the contact form 7 plugin I get a load time 2.2secs. ( but an ugly error message on the site where the contact box should be). Is there a faster plug in i can use?

Site is at www.acuhome.co.uk

thanks

BWThemes

Hi,

There are many different contact plugins out there, unfortunately we have not tried others as ContactForm7 has worked well for us.

Thanks!

Hi,

I changed all the text-align:center; to text-align:left; in css /* TABLE STYLE / and / HOMEPAGE TABLE */ but still have the title of the tables center; any idea how to solve this?

Thank you

BWThemes

Yes you have to change these:

.footercontent #wp-calendar td.first, th.first { text-align: center !important; }

and

.contentfull th, td { padding: 12px 20px 12px; text-align: center;

Default-user

code footercontent (Calendar) worked; thanks!

Hello,

Can you explain why the background-shadow on the right hand side is gone? Left seems to be okay…. Please have a look at http://www.nr27.nl/testmap/

BWThemes

We have noticed this issue with the latest update and are working on a fix. Thank you for bringing this to light. It has to do with the phone number div.

Default-user

Thankyou; please keep us informed!

Hello,

Can you explain why a certain two-third column looks different on homepage and massages-page in mobile version? > see ‘Cadeaubon’ Please have a look at http://www.nr27.nl/testmap/

Default-user

any tips on solving this?

BWThemes

Hi, yes this is because on the homepage certain images do not get the same mobile style applied to them as inner pages. Could you try just creating an extra space after the text so the image is not aligned next to the text? This could solve your issue.

Default-user

extra space is not working. solved it by enlarging the image….

Hi BWThemes,

Your theme looks interesting for one of my clients. I have a few pre-purchase questions and worries to share with you:

  1. The theme is said to be responsive, but there seems to be an issue at screen widths 768px and 800px. Obviously the problems occurs between 768px and 1024px!? I checked on an iPad and also in the Web Developer Toolbar on FF. You can also see the problem at www.responsinator.com. Is that something we have to accept or can this issue be solved?
  2. Is it correct that in the latest version there is a Custom CSS in theme options available?
  3. Is it correct that since the latest version there is a color picker to fully customize all colors via theme options?
  4. Sorry to be the Devil’s advocate, but how is it possible that a theme sold so much only get’s a buyer rating of 4.18 with quite some buyers scoring only 1-3?
  5. Sorry to be so impolite, but I have seen very bad service from some other theme builders in the past few years… The theme is already on the market for more than 2 years and it’s your only theme on Themeforest. How much longer are you considering to support it?

Please advise.

Thanks & kind regards, Monique

BWThemes

Hi,

Thanks for writing to us. We’ll try to address your questions:

1. Yes, the theme is set to resize under 767px. You can easily change this if you modify the function that loads in the mobile stylesheet. You could increase this to 1024 if you wish.

2. Yes, that is correct. The theme options has a Custom CSS area where you can insert any CSS rules you wish. This will be saved to the database and therefore will not be overwritten. It loads prior to the theme CSS so it will take precedence.

3. That is also true. We’ve implemented an option where you can either choose one of the 4 “skins” or you can use the built-in WordPress customizer to select various colors. You can change the background color as well as the menu gradient colors and link colors.

4. As you know, there are many different types of buyers on the marketplace, with various levels of expertise. You can’t please everyone all the time and some buyers have various expectations! :)

5. We try to respond to every Support ticket email we receive, as well as every comment posted on ThemeForest. Yes we created this theme 2yrs ago, and we just released a major overhaul update. We are already working on various improvements to it. We have many projects going and making themes is only one. It may take us a day or so to reply, but we always strive for helping out our buyers.

Thanks!

Default-user

Hi there,

Thanks for your reply.

One more question: do the theme options allow for easy Google Font support?

Thanks & regards, Monique

BWThemes

Hi,

Google Fonts are not embedded by default, but we do provide a CustomCSS field where you could override font styles etc..

Thanks!

We never received a message about the update from 1.6 to 2.0. This should be sent to all buyers, would be nice to be able to update from the backend and for security reasons!

BWThemes

Hello, Themeforest actually handles the messaging. You should have recieved a message from ThemeForest, we don’t hold customers contact information.

abow Purchased

Hello

How do I get the contact box to appear as you have on the home page of demo site (purple side box)?

Have read the FAQ and documentation but cannot figure it out. I created the contact7 form, and put the shortcode in the homepage. But it appears as a form at the bottom of page not as you have it.

Thanks

BWThemes

Hi did you make sure that the contact form code is wrapped in the bookingform div code? Did you import XML or are you starting from scratch?


<div class="bookingform">
<h3 class="booktitle">Request A Timeslot</h3>

*** put your contact form generated code in here ***

</div>

Also it looks best in a 1/3rd column

abow Purchased

Also how do i get the feed of blog posts to appear on a new page?

BWThemes

You have to put the BW Recent Posts widget / Wellness Recent Posts widget into either the footer position or in a sidebar position from your widgets menu.

abow Purchased

Thanks for previous reply.

I am also having problems with the color customize. I have tried to set different colors a few times now. It shows in the preview window that the new color has been set, but when I save it just reverts back to the default color scheme on the site. When I open customize, my settings are still there, just not showing up. I am not using any caching software.

BWThemes

Hi,

In the Options panel, make sure you have selected the “Custom Skin” option and not left it at one of the pre-configured skins.

Thanks!

can i change bottom background on homepage.

BWThemes

You can yes, this is the CSS that controls it LINE 537 in style.css:

div.footercontent {
overflow: hidden;
font-size: 11px;
background: url('images/darkdenim3.png');
padding: 10px 30px 40px 30px;
}

but you will also have to change an embedded graphic:

http://bwthemes.com/themes/wellness/wp-content/themes/wellness/images/footer-top.jpg

which holds the bottom and main background texture within it.

We have provided the PSD files though if you want to change it.

prembo Purchased

Hi,

Just upgraded to v2.0 and I’ve noticed that there is an issue with the theme between 768px & 960px – it isn’t responsive. Below 768px it is responsive and the mobile menu appears and blocks/columns stack. Between 768px & 960px a portion of the site is off the screen.

We can email you an example of a live site that is experiencing this issue.

Thank you.

BWThemes

Hi

We just replied to your email. The theme always resizes itself below 768px, it will remain full width up until then.

Thanks!

Default-user
prembo Purchased

Thanks very much for your response.

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