An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, BWThemes, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from BWThemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I am having trouble making the appointment form look like it does on the demo site.

You will need the Contact Form 7 wordpress plugin and you will need to add classes to the date and time fields for the dropdowns to appear. This is the code that is used:

<p>Your Name *<br />
[text* YourName 25/40]</p>

<p>Your Phone Number *<br />
[text* YourPhone 25/40]</p>

<p>Date & Time Requested *<br />
[text Date 25/40 class:datepicker class:bookform_date "Date"][text Time class:timepicker class:bookform_time  "Time"]

</p><p>Additional Information<br />
[textarea Info 5x5 ]</p>

[submit "Make Request"]

And the e-mail that is sent to your inbox should be set up in this fashion:

From: [YourName]
Subject: Email from Website

Name of Person: [YourName]
Date Requested: [Date]
Time Requested: [Time]
Additional Info:
[Info]

I am having problems with the slider not showing up / working properly.

1 – Try adding at least 2 images to the slider. The slider will not work with just 1 image in it.

2 – Make sure when you create a slider, name it “homepage-slider” right away BEFORE pressing publish. If you publish it with no name, or a different name and rename it to homepage-slider AFTER , then it will not show up.

3 – Please don’t choose any of the skins/themes for Nivo slider if you would like it to look like it does on the demo site. Keep the theme to “none”.

Where is the documentation located?

The documentation is located in the main ZIP file that you downloaded from themeforest. You must navigate to the /docs/ directory and open the index.html file in any web browser on your computer.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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