An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I have trouble installing this theme.

If you see similar error:

    Unpacking the package…
    Installing the theme…
    The package could not be installed. The theme is missing the style.css stylesheet.
    Theme install failed.

then you are trying to upload whole file downloaded from ThemeForest. You have to unzip downloaded file -> compress WildCommunity folder to ZIP format and upload. Inside the Help folder you’ll find a documentation – make a double click on the index.html.

I installed some BuddyPress extension and layout is totally corrupted.

If some plugin (extension) uses own page templates, then you should find a plugin’s page template (most extensions have 1-3 page templates and usually they are inside “templates” folder – each page template contains get_header(‘buddypress’) on the top) and change its HTML structure.

HTML structure you can see here: http://www.demo1.diaboliquedesign.com/3/HTMLstructure.txt

You have to paste 2 blocks of HTML code, here is an example before changes and after changes – http://www.demo1.diaboliquedesign.com/3/extensions.txt

Where to change hover color of all buttons?

Open header.php file and change #df6e39

I would like to get rid of the search box in the upper right hand corner of the header. How do I do that?

Open footer.php and remove:

<div id="top-bar-right">
<?php get_search_form(); ?> 
</div><!--top-bar-right ends-->

How do I add my favicon?

You should replace following image on your server (theme folder):
wp-content/themes/WildCommunity/_inc/images/favicon.gif

How my users can change their avatars?

BuddyPress is integrated with Gravatar, so it means your users should open an account on the gravatar.com and change an avatar here.

I’m trying to select “Frontpage 1” page template but I don’t see it under Page Attributes.

You have to activate my theme first.

How to add a “Create an account” link to the login widget?

Open functions.php and find following class My_Login

Just after:

<input type="hidden" name="testcookie" value="1" />

paste following code:

<br /><br />
        <?php if ( bp_get_signup_allowed() ) : ?>
            <?php printf( __( '<a href="%s" title="Create an account">Create an account</a>', 'buddypress' ), site_url( bp_get_signup_slug() . '/' ) ) ?>
        <?php endif; ?>

How to add the gallery avatar layout with just member names underneath each for the members page with the usual buddypress dropdown filter?

Open members/members-loop.php, remove everything and paste code from this file: http://www.demo1.diaboliquedesign.com/3/tut-grid-members.txt

Now open _inc/css/default.css and replace:

#members-list li { border-bottom:1px solid #e7e7e7; }

for:

#members-list li { width:50px; height:50px; margin:0 20px 20px 0; text-align:center; float:left; }

Done, you can see result here: http://imm.io/K01m

How to change Georgia font (serif font)

Open _inc/css/default.css and replace “Georgia” for your new font (Verdana, Tahoma, Arial…)

Where to change styling of menu with “Popular, Active, Alphabetical, Newest” and “Home, Forum, Members” items?

Open _inc/css/default.css and find following style:

#object-nav { width:100%; border-top:1px solid #e7e7e7; border-bottom:1px solid #e7e7e7; overflow:hidden; font-size:10px; color:#cccccc; font-family:Georgia; margin-bottom:5px; }
#object-nav ul li a { color:#575757; font-family:Georgia; }
#object-nav ul li.current a { color:#323232!important; }
#members span { text-shadow:#ffffff 0px 0px 0px; font-family:Droid Sans; padding:3px 4px 3px 4px; border-radius:3px; }

When I go to the single group page then it redirects me to the group’s forum (groups/music/forum/). I want to be redirected to the Home of the single group (groups/music). How to do it?

Open following files:
frontpage1.php
frontpage2.php
frontpage3.php
groups/groups-loop.php

... and replace (in few places):

<?php bp_group_permalink() ?>forum
for
<?php bp_group_permalink() ?>

How to create new widget areas?

Open functions.php and after following code:

    register_sidebar(array(
        'name' => 'Footer Right Column',
        'id'   => 'footer-column1',
        'description'   => 'This is a widgetized area.',
        'before_widget' => '<div class="footer-column-box">',
        'after_widget'  => '</div>',
        'before_title'  => '<div class="footer-column-title">',
        'after_title'   => '</div>'

    ));

...paste:

    register_sidebar(array(
        'name' => 'New Widget Area 1',
        'id'   => 'new-widget-area-1',
        'description'   => 'This is a widgetized area.',
        'before_widget' => '<div class="new-widget-area-1">',
        'after_widget'  => '</div>',
        'before_title'  => '<div class="new-widget-area-1-title">',
        'after_title'   => '</div>'

    ));
Now open some file like frontpage1.php and paste following code somewhere (this code will display your widgets):
<?php if (function_exists('dynamic_sidebar') && dynamic_sidebar('new-widget-area-1')) : ?><?php endif; ?>

How to display default WP bar?

Open functions.php, remove:

if (!is_admin()) {
add_filter('show_admin_bar', '__return_false');
}

open footer.php and remove:

<div id="top-bar">
    <div id="top-bar-center"> 

        <div id="top-bar-left">

        <?php if ( is_user_logged_in() ) : ?>
            <div id="bar-user">
                <div class="bar-avatar"><a href="<?php echo bp_loggedin_user_domain() ?>"><?php bp_loggedin_user_avatar( 'type=thumb&width=15&height=15' ) ?></a></div>

                <div class="bar-username"><?php echo of_get_option('t-7', 'Hello' ); ?> <?php echo bp_core_get_userlink( bp_loggedin_user_id() ); ?> (<a href="<?php echo wp_logout_url( bp_get_root_domain() ) ?>"><?php _e( 'Log Out', 'buddypress' ) ?></a>)</div>
            </div>

        <?php if ( bp_is_active( 'messages' ) ) : ?>
            <?php bp_message_get_notices(); /* Site wide notices to all users */ ?>
        <?php endif; ?>

        <?php else : ?>

            <div class="top-login"><a href="<?php echo home_url(); ?>/login"><?php _e( 'Log In', 'buddypress' ); ?></a></div> 
        <?php if ( bp_get_signup_allowed() ) : ?>
            <div class="top-register"> <?php echo of_get_option('t-6', 'or' ); ?> <?php printf( __( '<a href="%s" title="Create an account">Create an account</a>', 'buddypress' ), site_url( bp_get_signup_slug() . '/' ) ) ?></div>    
        <?php endif; ?>

    <?php endif; ?>
       <div class="clear" />
      </div><!--top-bar-left ends-->

        <div id="top-bar-right">
     <?php get_search_form(); ?> 
        </div><!--top-bar-right ends-->

  </div><!--top-bar-center ends-->
</div><!--top-bar ends-->

open _inc/css/default.css

and remove from “body” selector:

padding-top:36px;

How to integrate registration form with reCAPTCHA?

Where to change links of menu, tabs, buttons…?

All colors are in _inc/css/default.css, here is the full list where to change colors of links:

a { ... color:#4b4b4b; } - GENERAL LINK COLOR

#navigation a {color: #4D4D4D;} - TOP MENU
#navigation ul ul a { color:#414141; } - DROP DOWN MENU ELEMENT
#navigation ul li ul li.current-menu-item a { color:#8a8a8a; } - SELECTED DROP DOWN MENU
#navigation ul li.current-menu-item a { color:#ffffff; } - SELECTED TOP MENU
#navigation ul li.current-menu-item ul li a { color:#414141; } - 3RD LEVEL OF MENU

a.more-link { ... color:#ffffff; ...} - READ MORE BUTTON
input#comment-submit { ... color:#f4f4f4; ...} - SUBMIT BLOG COMMENT
.wpcf7-submit { ... color:#ffffff!important; ... } - CONTACT FORM SUBMIT
#wp-submit, #signup_submit { ... color:#ffffff; ... } - LOGIN & REGISTRATION SUBMIT
#new-topic-button { ... color:#ffffff; } - NEW TOPIC BUTTON
#post-topic-reply #submit, #new-topic-post #submit, .my-account #submit { ... color:#ffffff; ... } - ADD REPLY AND OTHERS BUTTONS
#footer a { color:#9a9a9a; } - FOOTER
#sidebar .widget_recent_entries ul li a { color:#ffffff; ... } - RECENT POSTS WIDGET
.sidebar-box a { color:#5b5b5b; ... } - SIDEBAR
.right-login-logged a { color:#cccccc; } - LOGIN WIDGET
.front-box-title a { color:#ffffff; } - LINKS BELOW ICONS ON THE FRONTPAGE
.front-box-title2 a { color:#5b5b5b; } - LINKS BELOW ICONS ON THE FRONTPAGE
#tags-middle a {  ... color:#5b5b5b; } - TAGS WIDGET
#tags-middle a:hover { background:#ff4546; } - HOVER OF TAGS WIDGET
.group-box-title a { ... color:#5f5f5f; ... } - TITLE BELOW THUMBNAILS
.group-box-title a:hover { color:#3b3b3b; } - HOVER OF TITLE BELOW THUMBNAILS
#object-nav ul li a { color:#575757; ... } - TABS
#object-nav ul li.current a { color:#323232!important; } - SELECTED TAB
#tabs-container .tabs-nav li a { ... color:#909090; } - OTHER TABS
#group-create-tabs ul li.current a, .activity-type-tabs ul li.current a { color:#222222; } - OTHER TABS
.top-login a { color:#a7a7a7; } - LOG-IN LINK ON THE TOP BAR
.top-register a { ... color:#ffffff; } - REGISTRATION LINK ON THE TOP BAR
.bar-username a { ... color:#cccccc; } - USER NAME ON THE TOP BAR
.comment-counter a { color:#1c191a!important; } - BLOG COMMENT ID
.thread-odd .comment-counter a { color:#212121!important; } - BLOG COMMENT ID (thread-odd)
.comment-body a { color:#d4d4d4; } - BLOG COMMMENT LINKS COLOR
.post-title a { color:#434343; } - BIG POST TITLE
.post-title-bottom-category a { ... color:#f3f3f3; } - CATEGORY BELOW BIG POST TITLE
.prev-post a:hover, .next-post a:hover { ... color:#ffffff; ... } - NEXT/PREVIOUS POST LINK HOVER
.activity-list li.load-more a {color: #939393;} - LOAD MORE
button, a.button, input[type=button], input[type=reset], ul.button-nav li a, div.generic-button a { color: #777; } - BUTTONS COLOR
div.admin-links a {color: #a7a7a7; } - DEFAULT BP STYLING
.topic-by a, .topic-in a { color:#393939; } - LINKS COLOR BELOW FORUM POST TITLE

How to remove the “Recent replies” from the footer?

Open footer.php and remove code inside the footer-col1 div

<div id="footer-col1">
----CODE----
</div><!--footer-col1 ends-->

For some reason the group images are being stretched

You should upload 215×135px images. Also you can replace them manually on FTP here wp-content/uploads/group-avatars

Where to replace social icons on the footer?

They are loaded by footer.php and they are an the FTP server here:

wp-content/themes/WildCommunity/_inc/images/social-digg.png
wp-content/themes/WildCommunity/_inc/images/social-facebook.png
wp-content/themes/WildCommunity/_inc/images/social-stumbleupon.png
wp-content/themes/WildCommunity/_inc/images/social-technorati.png
wp-content/themes/WildCommunity/_inc/images/social-twitter.png

In the login widget is it possible to show new notifications or messages instead of it just saying “Hey username” after you logged in?

Open functions.php and paste following code

Unread messages - <?php echo messages_get_unread_count(); ?>

...just after:

<?php echo bp_core_get_userlink( bp_loggedin_user_id() ); ?>

How to change size of group thumbnails?

Open functions.php and change size here:
    if ( !defined( 'BP_AVATAR_FULL_WIDTH' ) )
        define( 'BP_AVATAR_FULL_WIDTH', 215 );

    if ( !defined( 'BP_AVATAR_FULL_HEIGHT' ) )
        define( 'BP_AVATAR_FULL_HEIGHT', 135 );

    if ( !defined( 'BP_AVATAR_ORIGINAL_MAX_WIDTH' ) )
        define( 'BP_AVATAR_ORIGINAL_MAX_WIDTH', 215 );

Also open default.css and change sizes here:

.group-box { ... width:215px; ... height:245px; ... }
a.group-box-image { width:215px; height:135px; ... } 
.single-group-box-image-container { width:215px; height:135px; ... }

How to create a child theme?

Create following folder here:
wp-content/themes/wildcommunity-child/
with following folders and files
admin/
font/
images/
js/
functions.php
options.php
screenshot.png
style.css
Open style.css and paste following code:
/*
Theme Name: WildCommunity Child Theme
Tags: buddypress, two-columns, right-sidebar, fixed-width, flexible-width
Template: WildCommunity
*/

/* Inherit the default theme styles */
@import url( ../WildCommunity/style.css );

Open functions.php and remove whole code.

Default Gravatar avatars are not displayed.

Go to Settings -> Discussions, check “Show Avatars” ad select “Identicon (Generated)” or something else. Save changes.

How to change user avatar size on the profile page?

Paste following code into the style.css:
.bp-user #item-header-avatar img { width:200px; height:200px; }

How to remove cufon font?

Open functions.php and remove:

   wp_enqueue_script('Cufon',get_stylesheet_directory_uri().'/font/cufon.js',false,'1.09i',false);
   wp_enqueue_script('Titillium',get_stylesheet_directory_uri().'/font/Titillium_basic.font.js',false,'1.0',false);

I removed cufon font and now instead of cufon font I want to use some font from Google Font.

Open header.php and paste such code:

<link href='http://fonts.googleapis.com/css?family=Yanone+Kaffeesatz' rel='stylesheet' type='text/css'>
<style type="text/css">
#text1, #text2, #page-title { font-family: 'Yanone Kaffeesatz', sans-serif; font-weight:400; }
</style>
before:
<?php echo of_get_option('analytics', ' ' ); ?>

Where to change style of tabs?

Style of tabs is defined in the _inc/css/default.css

#object-nav { width:100%; border-top:1px solid #e7e7e7; border-bottom:1px solid #e7e7e7; overflow:hidden; font-size:10px; color:#cccccc; font-family:Georgia; margin-bottom:5px; }
#object-nav ul li a { color:#575757; font-family:Georgia; }
#object-nav ul li.current a { color:#323232!important; }

#tabs-container .tabs-nav { overflow: hidden; font-size:13px; margin: 0 0 16px 0; padding:2px 3px 3px 3px; border-top:1px solid #ececec; border-bottom:1px solid #ececec; }
#tabs-container .tabs-nav li { float: left; display:inline; margin: 0 20px 0 0; font-size:11px; font-family:Georgia; }
#tabs-container .tabs-nav li.last { margin-right: 0; }
#tabs-container .tabs-nav li a { display: block;  border: 0; color:#909090; }
#tabs-container .tabs-nav li a.current { color:#484848; }

div.item-list-tabs#subnav { border-bottom:1px solid #ececec; overflow:hidden; font-size:10px; color:#9a9a9a; margin: 0px 0 5px 0; min-height: 18px; padding-bottom:7px; }

How to use theme without BuddyPress?

Open finctions.php and remove it – http://pastebin.com/rHaTDR9c

also remove

, bp_get_version()

in 3 places.

Open header.php and remove
&& bp_is_blog_page() 

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by