An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ProgressionStudios

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ProgressionStudios:

Need Support? Visit our Support Forum

We offer theme support via our support forum. Please post all support questions through our support forum. We reserve the item comments for pre-purchase questions.

Visit the Support Forum here

Notes:
  • Detailed Documentation is included in the “Help Section” file of your download.
  • If you have trouble receiving the confirmation e-mail for our support forum, just let us know in the item comments and we will approve your account.
  • Modifications & Customizations are not support questions. If you would like to hire us for a custom development, feel free to e-mail us here: http://progressionstudios.com/contact-us/.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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