SoloPine

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762 comments found.

trebla11

trebla11 Purchased

Has anyone else had an issue with the site not appearing in the customize section. Since the first day I set things up it’s never worked. All I get is the sidebar menu on the left and a big blank white screen on the right. The twenty fifteen themes show up, but not Willow. I’ve tried all of the troubleshooting options I could find online with no success.

Hi there,

Issues with the Customizer are often related to a plugin incompatibility with some element in the theme. For an issue like this, we recommend going to your “Plugins” page and disabling all plugins in one go. Clear any cache tool you may have operating on your WordPress and/or browser. Then, navigate back to the Customizer. Does it appear to work fine now? If so, then you can go back to your “Plugins” page and begin to re-enable each plugin one at a time. Each time you enable a single plugin, clear your cache, and refresh your Customizer. If the issue appears again, then the last plugin you enabled is likely the trouble-maker.

If you can’t determine the issue and would like a hand, we’d be happy to help. It looks like your support coverage has expired, though. If you wanted to renew your support, you’d then be very welcome to head on over to our support site at https://solopine.ticksy.com and open up a new support ticket.

For details on how to renew support coverage, you can reference: https://solopine.ticksy.com/article/6162/

Cheers!

Hello! With the version 4.5 of wordpress the Theme Willow will be updated or it’s already compatible?

Hi there,

Willow should definitely be compatible with the most recent WordPress :-) We haven’t noted any strange occurrences since updating.

Cheers!

ok, perfect! I asked it because I read ” software version: wordpress 4.4” in right sidebar of this page. Thank you

Ah! I had forgotten to update that—I’ll go do so now. Thank you for letting us know!

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