Discussion on Willow - A One Page Multi-Purpose Theme

SoloPine

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749 comments found.

botanist

botanist Purchased

Visual Composer not working on Willow, please UPDATE!

Hi there,

We’ve released a new Willow update including the latest VC April 5th. For instructions on how to update your Willow theme, check out: https://solopine.ticksy.com/article/2795/

Cheers!

Hi there, I can´t install the theme in wordpress 4.5… Is compatible??

Thanks!

Hi there,

Yes, Willow should be compatible with the latest versions of WordPress. If you could head over to our support site at https://solopine.ticksy.com and open up a new support ticket, we’d be happy to help.

In the support ticket, please include any error messages you’re receiving when you try to install the theme or what occurs when you try. This can help us troubleshoot what’s occurring :-)

Cheers!

Hi – I’m not able to update or add body text in visual composer. Saw the post about the update and this article to look at -https://solopine.ticksy.com/article/2795/. I followed the instructions for uploading the zip file and got this message:

“Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.”

Help! Thanks!

Then just tried uploading just the Willow zip, too, and got this: Unpacking the package…

Installing the theme…

Destination folder already exists. /home1/thebree9/public_html/wp-content/themes/willow/

Theme install failed.

Hi there,

Can you please ensure you’re following the theme update steps outlined here? https://solopine.ticksy.com/article/2795/

You’ll want to delete the old version of the Willow theme before installing the new version :-)

Let us know how it goes! Cheers!

Asked the author about a the theme update so that we can get the updated VC. He said
Thanks for your patience! We currently have an update in the themeforest queue. It’s taking a little longer than usually but should hopefully be accepted within a few days.
That was 19 days ago. As far as i am aware the themeforest queue is normally a few days long! Not 3 weeks!

So Mr AUTHOR, when do we get an update for a theme we have paid for? Support for this theme is shite.

Hi there,

The Willow theme update including the recent version of VC was released April 5th.

http://themeforest.net/item/willow-a-one-page-multipurpose-theme/7718163

If you’d like to be contacted via email whenever Willow has an update, there’s an option via your “Downloads” screen to be notified by ThemeForest.

Cheers!

I only recently started using this theme, never once have i asked for support, BUt when i need it, i get some excuse about not having any support. Cant open a ticket either!

All my menu items have the current class on them, and therefore they are all underlined. Can you help with this? Don’t tell me to open a support ticket.

Here is my URL ; http://amanahstudio.com

Hi there,

It looks like your homepage may not be set to the correct template. Can you please double-check that your homepage is set to be the “One Page” template? Otherwise the active-scroll menu items may all indicate that they’re active (with the underline).

I can understand your frustration regarding our policy of sending customers to the support site. It’s the best place for us and our support representative to provide help and keep it organized. We try to keep comments on our themes’ item pages for pre-purchase questions. It’s a common practice among theme authors who receive lots of support questions. It’s not intended to send anyone in frustrating a loop of any sort; my apologies if that’s how it made you feel.

There are 6 months free support included in the purchase of a theme so that we can help ensure any questions or concerns are answered as you set up your theme. Beyond 6 months, after the support coverage period has expired, one can choose to renew support coverage or let it expire if they don’t feel it’s necessary. If a customer doesn’t plan on using a theme for 6 months or so after purchase, we would encourage them to at least get acquainted with it during that time so we can answer any questions that may arise while the support coverage is still valid.

Cheers!

soooo…. I added the following code to my functions.php file to add a “first name” box to the Mailchimp Top Bar, then my entire site crashed. I asked my webhost to switch it to a default theme so I could at least log into WP, but before I do anything else, thought I would try not to fly this plane solo. HELP! I also submitted a ticket….

/* Top Bar First Name/ add_action( ‘mctb_before_email_field’, function() { echo ’<input type=”text” name=“FNAME” placeholder=”Your name” />’; }); add_filter( ‘mctb_merge_vars’, function( $vars ) { $vars[‘FNAME’] = ( isset( $_POST[‘FNAME’] ) ) ? sanitize_text_field( $_POST[‘FNAME’] ) : ’’; return $vars; });

Hi there,

We’ve replied to your ticket.

Cheers

Hi. Visual composer is not working for me either. Wordpress 4.5.1 running Willow 1.7.6 Everything works as it should, but VC. Any suggestion will be much appreciated. Cheers

Hi there,

Did you make sure to delete the old VC, then install the new VC using the notification box that pops up asking you to install VC?

Cheers

Excelent! That did the trick. So, for the rest of the community who is having this issue, this is what I did: 1.- Updated Worpress to 4.5.1 2.- Updated Willow theme following the instructions in https://solopine.ticksy.com/article/2795/ 3.- Deactivated/deleted/reinstalled/reactivated Visual Composer plugin following the instructions in https://solopine.ticksy.com/article/2527/

Everything running smoothly now.

Thank you very much

So glad to hear it :-)

Cheers!

Xijote

Xijote Purchased

Hi! I have just update the new version of the Willow template following the instructions of https://solopine.ticksy.com/article/2795/ in order to have the new version of the Visual Composer. But the problem is that I need the “Visual Composer License Key” to activate the VC. Without this key the VC doesn’t work. Thanks!

Hi there,

Have you also made sure to follow: https://solopine.ticksy.com/article/2527/

You only need to activate VC if you’ve bought the plugin yourself. When VC is included in a theme you can’t activate it since the extended license does not give a unique key to all customers of the theme. However the plugin will still work just fine.

Cheers!

JJMiller

JJMiller Purchased

Visual Composer is not updating! I’ve reinstalled the plugin as per your article, and also re-downloaded and re-uploaded the theme. Neither working – please advise. Need to make urgent changes and can’t. I’m stuck on Visual Composer 4.5.2, and it needs to be 4.11.2 to work with the latest WordPress update.

Hi there,

Can you please ensure that you’ve updated your Willow theme following these steps: https://solopine.ticksy.com/article/2795/

Then, to get the new VC plugin up and running, please make sure you’ve deleted the old one and updated to the new plugin via the notification banner that should appear on your dashboard. For steps on how to do this, you can reference this article as well: https://solopine.ticksy.com/article/2527/

Cheers!

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