393 comments found

My site just went live and I’m receiving loads of bot mails using the Willow contact form. Is there a way to include a Captcha or some other means to prevent this, before I drown in spam!?

SoloPine

Hi there,

We’re using the Contact Form 7 Plugin, and they have this extension you can use: https://wordpress.org/plugins/contact-form-7-recaptcha-extension/

Default-user

Thanks for this. I’ve installed and activated the plugin extension but when I generate the reCaptcha tag it doesn’t generate any code, just shows the title “reCAPTCHA”.

SoloPine

Hi Sam, I replied to your ticket

My hero headlines won’t load. :(

VotaryMedia.com

specifically “hero-middle-text” . Anyone have this problem?

Jed

SoloPine

Hi Jed,

That’s strange the text is there in the source code. Could you open a ticket at http://solopine.ticksy.com and include your wp-admin info so we can take a better look

SRM_001 Purchased

Hi guys,

I love this theme, I think it’s fantastic, congrats, but I’m having an issue with the browser compatibility:

I uploaded the video in all the required formats and added a fallback .jpeg image but that hero slider section appears completely blank on many of the browsers’ previous versions as well as some mobile devices.

Will you be fine-tuning this as some point? I have downloaded some of the screenshots from my browser compatibility service if you want to have a look.

Best,

Syl

SoloPine

Hi Syl,

Feel free to submit a ticket to http://solopine.ticksy.com and include your site url so we can take a better look at it.

Thanks

lobbert Purchased

Hi there, I have a problem displaying retina logo’s. I simply can’t get them to show up on the site.

Your Willow live demo shows the “Hero Logo” at 206×157, is that the Retina resolution? If I upload my own logo at 206 regular and 412 for the retina version, the site only shows the 206 pixel version…

Any idea what causes this?

I’m using Safari 8.0 on a Macbook Pro Retina with an 2880×1800 display.

Thanks!

SoloPine

Hi Lobbert,

Do you mind submitting a ticket to http://solopine.ticksy.com and include your site url and wp-admin info so we can take a better look at it? Thanks

itsmattmp Purchased

Do you support adding an email signup field? Where a user could sign up on an email list for future updates? Thanks.

SoloPine

Hi there,

You would need to find a plugin to do that. You could check out https://wordpress.org/plugins/mailchimp-for-wp/

itsmattmp Purchased

Also, is it possible when using a video for the website to add a placeholder image where the video would be for the mobile experience?

SoloPine

Yes, you can go to your hero slide and you should be able to see an option for a “fallback image” :)

Please help with the following issue:

www.macarrubba.com

click on (purchase e-book) in the navigation

Once you click on “I Want This”

and overlay pops up but its top section is covered/cut-off by the navigation.

•either I need the css short code to make the top margin of the overlay drop by 70px or; •I need the css short code to make the z-index of either element change appropriately

Thanks!

SoloPine

Hi Gabriel,

Try adding:

.header-section.header-floating.floating { z-index:9998; }

Hi there, great work on this theme.

I’m wondering how to get the buttons in the hero section to work like you have them on your demo site. I put “learn more” in the button text, and then in the link… I’m not sure what to do. The demo content didn’t have anything in your slides so I have nothing to go off of. how do I make it scroll down when someone clicks on “learn more”. My site is not live so I can’t link you.

Thanks, Mike

Default-user

Wow, ok… sorry but I figured it out. haha… #about

SoloPine

Glad you got it sorted!

Hey,

In my willow theme i have an embedded vimeo movie. When i want to fullscreen that vimeo movie, the intro film background is also starting to play. So now i hear 2 audio tracks together.

Can you help me out?

new.inpicto.nl

SoloPine

Ah I see! Tried it out but doesn’t happen for me. Which browser are you in?

Default-user

I am using google chrome. In safari and firefox there is no problem, only in chrome there is. Is there an solution for this?

SoloPine

I’m on Chrome as well and can’t replicate the issue, tried on two different computers.

I load your site, the hero video starts playing with music > I scroll down, the music stops > I play the vimeo video in fullscreen > only sound from the vimeo video is playing. Should I be testing it in another way?

designtwo Purchased

I have changed the po file, uploded with lang name, same as wplang in wpconfig, but nothing changes. what can be wrong?

www.sensemakers.com.br

SoloPine

Hi there, Did you name them pt_BR.mo and pt_BR.po and uploaded them to the lang folder inside the willow folder? :)

Default-user
designtwo Purchased

Yes, I did! But still not working… =(

Hello! The theme is beautiful but I’ve a problem with the plug-in “js-composer” :( :

Fatal error: Call to undefined function mb_strtolower() in D:\Inetpub\webs\clinicaveterinariasanmaurizioit\wp-content\plugins\js_composer\include\helpers\helpers.php on line 743

Can you help me, please? Thanks

Hello! The theme is beautiful but I’ve a problem with the plug-in “js-composer” :( :

Fatal error: Call to undefined function mb_strtolower() in D:\Inetpub\webs\clinicaveterinariasanmaurizioit\wp-content\plugins\js_composer\include\helpers\helpers.php on line 743

Can you help me, please? Thanks

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