SoloPine

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769 comments found.

Has anyone else had an issue with the site not appearing in the customize section. Since the first day I set things up it’s never worked. All I get is the sidebar menu on the left and a big blank white screen on the right. The twenty fifteen themes show up, but not Willow. I’ve tried all of the troubleshooting options I could find online with no success.

Hi there,

Issues with the Customizer are often related to a plugin incompatibility with some element in the theme. For an issue like this, we recommend going to your “Plugins” page and disabling all plugins in one go. Clear any cache tool you may have operating on your WordPress and/or browser. Then, navigate back to the Customizer. Does it appear to work fine now? If so, then you can go back to your “Plugins” page and begin to re-enable each plugin one at a time. Each time you enable a single plugin, clear your cache, and refresh your Customizer. If the issue appears again, then the last plugin you enabled is likely the trouble-maker.

If you can’t determine the issue and would like a hand, we’d be happy to help. It looks like your support coverage has expired, though. If you wanted to renew your support, you’d then be very welcome to head on over to our support site at https://solopine.ticksy.com and open up a new support ticket.

For details on how to renew support coverage, you can reference: https://solopine.ticksy.com/article/6162/

Cheers!

Hello! With the version 4.5 of wordpress the Theme Willow will be updated or it’s already compatible?

Hi there,

Willow should definitely be compatible with the most recent WordPress :-) We haven’t noted any strange occurrences since updating.

Cheers!

ok, perfect! I asked it because I read ” software version: wordpress 4.4” in right sidebar of this page. Thank you

Ah! I had forgotten to update that—I’ll go do so now. Thank you for letting us know!

ejlouis

ejlouis Purchased

I have a presale question. My client wants to have a full width optin at the top (essentially replacing the slider) to look something like this: http://chriskresser.com/ ?

I’m just checking if this will be an issue/possible. She’s using Mailchimp?. Can the slider just be one slide that has the optin built in? Or should it be a different building block altogether? A plugin?

Hi there,

Unfortunately the slider wouldn’t be able to re-create such layout. You could build something similar using the Visual Composer page builder, it would most likely require some customization though.

Cheers

Hello! is it possible to add other icon to the icon list, for the counter setting? I need to cake ora pastry shop or cup cake icon.. Is it possible to add in css file?

Hi there,

I’m afraid I’m not sure if a pastry or cake icon is currently available in the particular pack that Willow uses but if you could head over to our support site at https://solopine.ticksy.com and open up a new support ticket, we’d be happy to take a closer look :-)

Cheers!

iwsayers

iwsayers Purchased

?Is there a way to change the word BLOG to something else ?

And remove the author details – photo, name and date a post is published ?

we are about to launch news stories on a site and want to change this please

thanks

Hi there,

1 ) Are you referring to your menu item titled “Blog”? If so, you can change the title of the menu item via WP Dashboard > Appearance > Menus.

2 ) To hide a post’s author image, author name, and publish date from the post header, you can copy and paste the following into Appearance > Theme Options > Custom Scripts > Custom CSS.

Please be sure to replace the example post-ID at the beginning of the code below with your post’s unique ID. For steps on determining a post’s ID, you can check out: https://solopine.ticksy.com/article/4243/

.postid-54 .post-author, .post-54 .post-author, .postid-54 ul.post-meta li.post-meta-author, .post-54 ul.post-meta li.post-meta-author, .postid-54 ul.post-meta li.post-meta-date, .post-54 ul.post-meta li.post-meta-date, .postid-54 .post-meta li.post-meta-category::before .post-54 .post-meta li.post-meta-category::before { display: none; }
If you find yourself with any other theme-related questions, please head over to our support site at https://solopine.ticksy.com and open up a new support ticket.

Cheers!

?Hi

I only want to know, why with the latest version of Willow I can only use 1 menu? I remember that at the beginning, when I installed the theme for first time I could use 2 menus. Is that a change you made in the new update or is this an error?

Thanks in advance

I don’t believe polylang would add a secondary menu. Where was the other menu located?

With polylang there are 2 menus, 1 for each language. I did the test, with polylang activated, there are 2 menus and if I deactivated it, there is only one menu.

Ah I see, with WPML you should be able to have 1 menu for each language as well :-)

I purchased Willow a couple years ago and recently my VC plugin stopped working and asked me to activate to receive automatic updates. I updated the theme following your recommended process but I’m still getting the same error and I’m totally unable to edit any pages using VC at all…the backend editor won’t even load up. Any advice?

Hi there,

Once you updated the Willow theme to its latest version, did you then disable and delete the Visual Composer plugin? If not, you’ll want to delete it. Once you delete it, you will get a notification at the top of your Dashboard suggesting you install the VC plugin. Follow the prompt and re-install/activate the VC plugin. This should install the newest version of the VC plugin :-)

For more details, we have an article here: https://solopine.ticksy.com/article/2527/

Cheers!

Any chance to have a different loading animation? Don’t prefer the dotted circle.

Replied to your other comment :-)

Any chance to have a different loading animation? Don’t prefer the dotted circle.

Hi there,

You can find another loading gif, then upload it to the image folder in the Willow theme. Make sure to name the gif: popup-loader.gif

Cheers!

cool. Tks!

Cheers!

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