I got the message to update to the new version of the theme. Do I just download again, but this time upload via FTP? Is it going to overwrite my menus, sliders, products, etc?
Hello. No, but just in case do the backup
Hello, I’m with a problem in my home.
Today it is created by html, and all updates must be done manually.
And I need it to be automated (when I update the product it automatically updates changes in the home).
Can you help me?
My url site: www.echovintage.com.br
we can’t fix following problems on theme:
1. Cart (sprite) and products counting appear over Logo on mobile devices.
2. Check box don’t works whit Contact 7 and Woocommerce at least on Chrome.
Check your mail gotoart for wp-credentials
Thanks for support:-)
Nadine and Jesus
Hello, we will fix it ASAP
Thanks for reply! do you find any solution?
can you please send us an actually version – we are not available to update over dashboard:-( and we don’t know credentials for the account in envato which we buy the item, only mail: email@example.com now firstname.lastname@example.org for the website http://www.puenktchenkommastrich.com
woocommerce display “Your theme has bundled outdated copies of WooCommerce template files.” It is relevant?
Hello, We have installed your theme in a shop. This mean every second that the check box is not working at check out we are losing money. Please send me the last version of theme and instruccions to update because this never appears on WP dashboard. Thank you!
Hello, you didn’t purchase the theme. We support only our customers
yes but i explain before the client is not available to access to her account. You can send the update to the client mails email@example.com or firstname.lastname@example.org or contact via http://www.puenktchenkommastrich.com where the purchased theme is installed. Thanks again! I don’t have the intention to advise the client to rate your profile negative but after this incident i think about.
Better: you can update the theme, because the update never appears on wp dashboard of client. The client have send wp admin credentials to your mail email@example.com
We do support in comments only to our clients (with badge purchased) or via our support forum.
One more time YOUR client is not available right now to access to envato and is very busy because the check-box-issue at check out. Please contact your client via http://www.puenktchenkommastrich.com or update the theme you have wp admins for this
WooCommerce Dynamic Pricing 2.7.3
Request for a licence key: is it right ?
Hello, we don’t include WooCommerce Dynamic Pricing support
Hi, on the demo page there’s a search & social icons shown (top left corner) – how do i install that? Cannot find relevant info in the instructions file.
2nd point – there’s also a filter in the pages availible (price, color, etc) – how to start using it also?
Hello, 1 – you can setup it via social plugin (please read documentation). 2 – read about it in woocommerce documentation – http://docs.woothemes.com/document/woocommerce-widgets/
spasibo, teper yasno
search box on the main page – still a question. In a widget menu i have no possibility to add the search field to the footer, only main area. How did you do in yr demo with that part?
Ah, the small checkbox there, tnx!!
Hi! I have a problems with this theme, 1. the WillowPillow is not a slider. it is a original category page.
Hello, i don’t understand, what do you mean – is not a slider?
can i send you a mail? i need to send a screenshot
Where is the location of the slider revolution? i can’t find it!
Hi! I’ve got this wrong message: Your theme is outdated copies of WooCommerce templates. If you find any errors on your site, this may be the reason. Please contact your theme provider for further assistance. You can look at the system status report for all tasks or learn more about WooCommerce Template Structure here.
On the product page, no image appears. What’s wrong?
Hello, we are don’t work in weekends, we will fix woocommerce issue about 1-2 days. Please, change yours rating.
Okey thanks, and it’s some problems with the woocomerece slider on the homepage (shortcode).
What kind of problems?
please check your mail (a screenshot there), there ar no slider is a only a product grid
Please answer my ticket
Hello, i can’t find your ticket
Hello SweetOpium, We need to have the export files of the Revolution “sliders” you used in the demo, to start with. please export the sliders from the demo site and send them to me via e-mail here: firstname.lastname@example.org
Thanks we got the files, but there is something wrong here we got that error:
importing slider settings and data…
Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.
The it is so weird that the slider export (that holds graphics) is less than 1 KB
Also I tried to unarchive the files on a regular windows machine and found that the files is damaged.
You don’t need unarchive this files, you need to import it via plugin settings
I did that, and got the error msg on my first comment. please make sure that you exported from the latest Revolution Plugin.
Sorry, but we don’t support Plugin. If you give to me login and passwords a can setup slider like in demo.
Hi SweetOpium, your ticket system is working actually? I posted one ticket 2/3 days ago and I don’t receive any notificacion. If it works, what is the response time?
My ticket ID: 269
Hello, we answered on your ticket
Answered for me 3 days ago.
Hello, you don’t use last version of theme
Please update theme for woocommerce 2.4.1
Hi when will this be updated for Woocommerce 2.4.x? thnx
Hello, tomorrow we will send it to moderation
Hey, I’ve just tried to logged in your support forum but I didn’t receive my credentials by email. However the new update of your theme can’t allow to show the carousel shortcode.
ids="988, 713, 875" per_page="6"][/carousel]
My page give me that : [products ids=”988, 713, 875” per_page=”6”]
When I put the old version 2.5 it’s working well.
Could you help me about that and to receive the informations for my support account please.
Have a nice day.
I have been trying to get support for over a week now with no response on the support site. My logo will not show up. What do I do??
Hello, sorry. Send email to as, and we response faster.
Hi, I just added a contact page, but the map is not changeable. The promised “add map” box is missing. Please fix.
Hello! I have few problems. I can’y upload my logo and can’t see name of my shop. What version of Wordpress canI use fo? this template?
You need to use latest versions of WP and WC
Updated. Can’t see logo
Hello! I comunicated with you with my problems in 3 chanels – no answer, no help.
Hello, you are customized your theme and broke style. We don’t support customized themes as usual. We can help you with logo, but in free time of our programmer.
Clear installation on 2 WP 4.2 and 4.4 and Woo – no working. 11 days for answer – paid support?!
Hello Has it got a Demo File with it?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
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