36 comments found

Hi, How do I prevent the slider thumbnails from skewing? http://joanandbobsjuicyjams.com/

SweetOpium

Hello, sorry, but we don’t support via comments. Only at support desk – support.puppetscientists.com

I have a presales question. Im creating an eshop where the starting page is going to be the product page. Is it possible to display all products on start or does a category need to be selected?

Regards Waqas

SweetOpium

Hello, yes, you can pace all product on home page.

Hello, I have a pre-sales question. My current store sells bespoke items, which need an individual page for each product. After a sale, currently the page becomes part of my portfolio, a separate area on the website. Do you have something that could be used for a portfolio, like static pages? Also is there a blog function? Thank you Regards Nicola

SweetOpium

You can create static page, or blog page – as you want)

Default-user

Thanks so much, much appreciated

Default-user

I bought this product in August and since then the customer support has been lacking. The product is fine albeit a number of glitches in set up. The customer support takes five plus days for a response, which is unacceptable when the theme has a glitch. The responses are one sentence, almost as if the agent cannot be bothered to help nor answer your query.

I am now at the stage of taking my complaint further as the support agent has ignored my request for informaton: the company name they trade under, the registered company address and the company registrations number. It seems complaining about the service received is not possible with this agent. I do not trust any business or company that does not provide transparent information as to who they are, and who they trade as.

If you are happy to pay for your own tech support to fix the glitches within the theme after install, then this is the theme for you. If you are happy to wait five days plus for a response to urgent queries, then this is the theme for you. The support agent is rude, incompetent and unprofessional. I will not buy any themes from them again due to my experience.

Hi, Saw ‘translate ready’ on the introduction, but I can’t see any place allowing me to change the language from preview site. How can it be done? WPML support ? Is multi-currency setting available too? Thank you! Dicken

SweetOpium

Hello, translate ready – means, you can easy translate this theme on your language.

HI there – I just purchased the template. How to I start to list/upload products to sale? Where do I start?

SweetOpium

Hello. You need install woocommerce plugin and add products in admin panel in WP.

i have raised my support ticket 18 hrs back…no response from your side..

Default-user

HELLO PLEASE GO THROUGH THE UPDATED SUPPORT IN MY TICKET…..PLEASE MAKE IT SURE THAT TODAY YOU WILL FIX ALL MY ISSUE…..

SweetOpium

Hello, we are working on your issue.

Default-user

Thanks…awaiting for your positive reply..

mpurnomo Purchased

Hi, I really need solution ASAP, Support number 137, explanation and documentation is not clear. This is the first time I am really frustrated with a theme and support.

I bought this product in August and since then the customer support has been lacking. The product is fine albeit a number of glitches in set up. The customer support takes five plus days for a response, which is unacceptable when the theme has a glitch. The responses are one sentence, almost as if the agent cannot be bothered to help nor answer your query.

I am now at the stage of taking my complaint further as the support agent has ignored my request for informaton: the company name they trade under, the registered company address and the company registrations number. It seems complaining about the service received is not possible with this agent. I do not trust any business or company that does not provide transparent information as to who they are, and who they trade as.

If you are happy to pay for your own tech support to fix the glitches within the theme after install, then this is the theme for you. If you are happy to wait five days plus for a response to urgent queries, then this is the theme for you. The support agent is rude, incompetent and unprofessional. I will not buy any themes from them again due to my experience.

Default-user

An example of the support received, as a personal reply to my post above and leaving a 1 star feedback. The support agent replied within 3 hours to this post with

“Nice, you can’t discribe your problem and give access, only you can”.

It’s a pity they couldn’t reply within 3 hours to my support tickets. If anyone understands what they have written above, please advise. I have described my issue at length, provided access to my domain (now removed) and requested again and again for help with the same issue.

With each one sentence reply from the support agent, and my further requests for information or help, or clarity on the meaning of their sentence, another 5-9 days was needed for a reply.

As of today, I have now also had my support access removed and can no longer login. It is a shame that after puchase, the lack of customer service and professionalism hasn’t reached an acceptable level. I would like to remind the tech agent, I have paid in full for this product.

Buyers beware.

I have reported this to themeforest.

SweetOpium

You’ve come to a problem that did not occur in any of our customers did not provide any access, you be rude and started to threaten us. We are happy to help you if you provide all the necessary data.

Default-user

You have not fixed the ongoing issues. You have removed my support acccess under your domain. You have refused to help me further. Your responses to questions about issues with the theme within your support area took between 5-9 days to receive a short sentence reply that did not help nor fix the issue. My issues have been going on since install in August, and as yet the theme is not functioning. I have paid for a web tech to resolve the issues and they advise the fault lies in the theme, which you have a responsibility to fix. As yet you haven’t. You have refused to provide me the business/company trading name you operate under, your registered office address and your direct contact details. You have not addressed or responded to my ongoing complaint. I have registered a formal complaint with theme forest. I have left you negative feedback. I do not trust you as an author. I do not trust you to resolve the glitches and have removed your acccess to my domain after your emails became rude. I have not threatended you. I am your customer and have paid you for a product and service, as yet the product and service is yet to appear. Your new customers have a right to read my experience before they decide to purchase the theme to understand what level of support and assistance they can expect.

Pre-sale question: When are you expecting to update this template for it to work with wordpress 4.0 and woocommerce 2.2?

SweetOpium

Hello, it’s will work on next week

pedrodj Purchased

Hi,

I need to have the home page like the demo of the theme (without products, only header, slider, footer)

I have tryed to play with slides: which size the images must be to looks like your demo page?

Thank you

SweetOpium

Hello, sorry but we don’t support via comments. You need open ticket in our support site – http://support.puppetscientists.com/

For your problem – you may import demo content, it’s make site structure, after delete all imported products and add yours.

Default-user
pedrodj Purchased

Tryed to import data, but pictures are not correctly imported: can i know the right format size for the pictures in the homepage slider without going to the forum ? :)

SweetOpium

Please, open support ticket on our site. We need to your site URL, admin access etc..

WARNING

A further warning to anyone looking to buy this theme.

Currently the theme only supports woo commerce up to version 2.1.X

This means a conflict in the checkout process, not enabling customers to complete their transaction.

As my support has been removed by the author, I have paid a web tech to try and resolve ongoing issues with the theme not working correctly after install.

They have advised that there is a bug with the theme and that unless this is resolved by the author, the theme will not work correctly in the checkout process. This means your customers will not be able to checkout, whic equals a loss in conversions and of course your revenue.

I have lodged a formal complaint with theme forest against this author who has behaved unprofessionally and rudely, without any level of customer service or support. I await their response and will continue posting my experience and comments here to warn other users not to buy this theme or have any business/financial dealings with the author.

SweetOpium

All checkout work fine. Wi fixed it.

SweetOpium

All problems we are fixing in our support center.

pedrodj Purchased

What about new Woocommerce plugin ? The checkout doesn’t really work ??

SweetOpium

All checkout work fine. Wi fixed it.

Hi,

Address selector is not functioning. It does not allow you to select the country of all. (All countries does not appear..) I will not be able to settle this issue has not been resolved. Please check the page of the cart. Demo does not work as well.
  • Calculate Shipping
http://demo.puppetscientists.com/cart/

Thanks,

WordPress 4.0 WillowPillow Theme v 2.1 WooCommerce 2.2.5

SweetOpium

Hello, you can’t select all countries, it’s in WooCommerce too. It’s illogical select all countries to shipping. Or i’m wrong?

Is there a portfolio layout / cpt in this template? Can’t see in the demo. Thank-you,

Thierry

pedrodj Purchased
http://support.puppetscientists.com/?ticket=thumbnails-problem-again#comment-411

Opened a ticket 6 days ago: 0 answers.

Is the support alive?

pedrodj Purchased

Template Overrides (WooCommerce): willowpillow/woocommerce/archive-product.php, willowpillow/woocommerce/cart/cart-empty.php, willowpillow/woocommerce/cart/cart.php, willowpillow/woocommerce/cart/cross-sells.php, willowpillow/woocommerce/cart/mini-cart.php, willowpillow/woocommerce/cart/shipping-calculator.php, willowpillow/woocommerce/checkout/cart-errors.php, willowpillow/woocommerce/checkout/form-billing.php, willowpillow/woocommerce/checkout/form-checkout.php, willowpillow/woocommerce/checkout/form-coupon.php versione 1.6.4 il file non è aggiornato. La versione di base è 2.2, willowpillow/woocommerce/checkout/form-login.php, willowpillow/woocommerce/checkout/form-pay.php, willowpillow/woocommerce/checkout/form-shipping.php versione 2.1.2 il file non è aggiornato. La versione di base è 2.2.0, willowpillow/woocommerce/checkout/review-order.php, willowpillow/woocommerce/checkout/thankyou.php versione 2.0.0 il file non è aggiornato. La versione di base è 2.2.0, willowpillow/woocommerce/content-product.php, willowpillow/woocommerce/content-single-product.php, willowpillow/woocommerce/global/breadcrumb.php versione 1.6.4 il file non è aggiornato. La versione di base è 2.2.0, willowpillow/woocommerce/global/form-login.php, willowpillow/woocommerce/global/wrapper-end.php, willowpillow/woocommerce/global/wrapper-start.php, willowpillow/woocommerce/loop/add-to-cart.php, willowpillow/woocommerce/loop/loop-end.php, willowpillow/woocommerce/loop/loop-start.php, willowpillow/woocommerce/loop/price.php, willowpillow/woocommerce/myaccount/my-orders.php versione 2.1.0 il file non è aggiornato. La versione di base è 2.2.0, willowpillow/woocommerce/single-product/add-to-cart/external.php, willowpillow/woocommerce/single-product/add-to-cart/grouped.php, willowpillow/woocommerce/single-product/add-to-cart/simple.php, willowpillow/woocommerce/single-product/add-to-cart/variable.php, willowpillow/woocommerce/single-product/meta.php, willowpillow/woocommerce/single-product/price.php, willowpillow/woocommerce/single-product/product-attributes.php, willowpillow/woocommerce/single-product/product-image.php, willowpillow/woocommerce/single-product/product-thumbnails.php, willowpillow/woocommerce/single-product/related.php, willowpillow/woocommerce/single-product/review.php, willowpillow/woocommerce/single-product/short-description.php, willowpillow/woocommerce/single-product/tabs/additional-information.php, willowpillow/woocommerce/single-product/tabs/description.php, willowpillow/woocommerce/single-product/tabs/tabs.php, willowpillow/woocommerce/single-product/title.php, willowpillow/woocommerce/single-product/up-sells.php, willowpillow/woocommerce/single-product-reviews.php, willowpillow/woocommerce/single-product.php

Please updated Woocommerce embed files in themes.

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